The watch seems to be very well made, rugged and looks great. I love the display and all the features are great, however that where the positives end. The app software is rubbish, it constantly drops the blue tooth connection and regularly refuses to re connect which is only solved by deleting the app and reinstalling it, and it then works OK for a day or two and then fails again. It appears that the watch is regularly not syncing the data from the phone to watch which means you don't get messages etc appearing on the watch which renders the smartwatch totally pointless. The customer support seems quite efficient but after they suggested deleting the app and reinstalling it, no further suggestions have been forthcoming. Basically the app software is hopeless and needs to be completely upgraded, which is a real shame as I love the watch, but it is totally let down by the app.
BD
Bernhard D.
Posted
Keinerlei Reaktion auf mehrfache Meldung eines Garantieschadens - das ist Betrug!
Sehr geehrte Damen und Herren,
am 05.04.2024 habe ich bei Ihnen eine KOSPET TANK T3 ULTRA Smartwatch für 133,34€ unter der Bestellnummer 12473 erworben.
Seit einer Woche lässt sich diese plötzlich nicht mehr aufladen.
Der Akku ist und bleibt bei 0%.
Die Uhr lässt sich nur für eine Sekunde einschalten und geht dann sofort wieder aus.
Ich gehe davon aus, dass diese Defekt von der Garantie gedeckt ist und bitte um Mitteilung des weiteren Verfahrens. Ich habe Ihnen bereits mehrere eMails deswegen geschrieben ohne eine Antwort von Ihnen zu erhalten.
Ist das die Art und Weise wie kospet seinen Kunden hilft?
20.12.2024: Weiterhin null Reaktion seitens Kospet.
Wenn man Garantieansprüche einfach ignoriert ist das für mich ganz klarer Betrug
Ich bitte nochmals um Ihre Hilfe.
Vielen Dank.
Mit freundlichen Grüßen
Bernhard Dennig
Deutschland
Now in english:
Request for Assistance with Defective KOSPET TANK T3 ULTRA Smartwatch
Dear Sir or Madam,
On April 5th, 2024, I purchased a KOSPET TANK T3 ULTRA Smartwatch from your store for €133.34 under order number 12473.
For the past week, the watch has suddenly stopped charging. The battery remains at 0%, and the device can only turn on for one second before immediately shutting off again.
I assume this defect is covered under warranty and kindly request instructions on how to proceed. I have already sent three emails regarding this matter but have yet to receive a response. Is this how KOSPET supports its customers?
Once again, I kindly ask for your assistance.
Thank you in advance.
Sincerely,
Bernhard Dennig
Germany
2 WOCHEN SPÄTER: AUCH HIER KEINE REAKTION!
Der Händler hat auch bei ebay einen Account, aber selbst dort bei direktem Kontakt keine Schadensregulierung, d.h. Garantieabwicklung.
Man verlangte ein Video der Fehlermeldung, was ich gemacht habe, passiert ist trotzdem nichts.
Ich werde mir daher Strafanzeige wegen Betrug vorbehalten und die Sache unseren Anwälten übergeben.
Es sei ein jeder vor Kospet.com gewarnt.
Bestellt da bloß nichts, es ist ein teurer Reinfall
Auch wenn andere Kunden ANGEBLICH positive Erfahrungen gemacht haben, kann ich aus unserer Erfahrung nur sagen, dass Kundenservice für die Firma Kospet ein Fremdwort ist.
Zum Einen verkaufen sie teuren Elektroschrott und zum Anderen besitzen sie nicht den Anstand sich um Garantieschadensmeldungen zu kümmern.
Sowas ist zutiefst unseriös.
07.01.2025: Weiterhin keine Hilfestellung durch kospet. Für mich ist das ganz klarer Betrug am Kunden, ich kann nur jedem raten dort nichts zu kaufen.
15.01.2025: Wochen später: Null Reaktion von kospet... Was für ein Betrügerhaufen!
MV
marc v d B.
Posted
very bad / NO warranty
very bad / NO warranty, this would be 2 years... after 16!!!!! months the display stops responding and there is only a green screen.
many emails later NO warranty because I have had it for a long time???? not 24 months!!!!
CM
Clive M.
Posted
Well made, but very unreliable.
PROS:
The Tank X2 Ultra is a very well made watch, with good battery life.
But that is where the good points end.
CONS:
It is very unreliable.
It cannot accurately tell when I fall asleep.
It keeps saying it is ‘syncing’, but although the Steps and Blood Oxygen are passed to the App, Sleep and Blood Pressure are not updated. 'No Recent Sleep Data'
The exact same goes for the most important thing for me: Blood Pressure measurements. 'No Data'
Steps, and Blood Oxygen are always recorded, and displayed in the KOSPET Fit app, so it cannot be that I’m wearing it wrong. I have tried various strap tightness, to see if I can remedy this problem, without success.
The KOSPET Fit app, appears to be a direct copy of the Da Fit app, but it doesn't work as well.
Who needs to measure ‘Stress’, when you have a Blood Pressure measurement; which unfortunately, I don’t most of the time.
And measuring ‘Mood’ and ‘Stress’, are merely gimmicks. If the Tank X2 Ultra was reliable, I would always be in a good ‘mood’, and ‘stress’ free.
JC
James C.
Posted
Delighted
Put simply, what a brilliant watch. Easy to use, solid build, very very close to accuracy perfection, far better than any of my 4 previous watches.
RP
Rogerio P.
Posted
Kospet trash não comprem !!!
Comprei um relógio kospet tank T2 com 3 meses ele parou entrou água, solicitei a troca pois estava na garantia e me propuseram pagar o frete que eles enviariam outro porque para enviar para arrumar ficaria muito caro, fiquei p... Porque não foi barato, depois de 2 meses o relógio parou, ou seja, o relógio não presta entrou água de novo, não comprem procure outra marca que tenha assistência porque já estou a 3 meses falando com eles e não resolvem nada. #kospettrash
BR
Broscommon
Posted
Reviewing Kospet Tank 3 Ultra.
Reviewing Kospet Tank 3 Ultra.
Is the Kospet Tank 3 Ultra the exact same as Amazfit T-Rex 3 Ultra? No. Of course not. They (almost) look the same. But at 1/3 of the price, it provides about the same % in return.
Since about three months I am the proud owner of a Kospet Tank 3 Ultra, the flagship of Kospet /Amazeware.
I really like the solid built, bright sharp display, reasonably large battery and good finish. So all reviews raving about the "rugged manly" looks are correct. But that's about it.
As soon as I received it, I brought it on a 5 day mountain hiking trip. Used the GPS in hiking, mountaineering, trail runs mode etc. All mountain related modes. No GPS elevation tracking. Only the very imperfect barometric altitude, only showing max and mis altitude , alwaysy 10 - 150m off.
When downloading the GPS exercise records on Kospet app, I realised they are very basic and not user friendly. The graphics are rudimentary (no satellite view available, for instance).
Lack of Elevation tracking is My main issue with it. For a €135 GPS tracker watch, I would expect this to be a pretty standard basic feature.
My €35 Amazfit U-Bit Pro certainly had it.
There is no point advertising 130+ sports, when even the most basic ones aren't tracked adequately. Also pointless advertising lots of apps, when even the most basic aren't connecting nor yet reliably working. Get the basic right first.
My open questions to KOSPET Tech Support:
1. Can you please add Elevation Tracking on your Kospet app (copy and paste from Zepp APP). The GPS info is 3-dimensional, so the source is there.
2. Alternatively , how do I link STRAVA onto Kospet Tank 3 Ultra, to track elevation when using any of the hiking / Mountaineering, without bringing the phone along.
3. "AGPS - has expired". Since a week this is the message I get on any GPS supported mode, so GPS stopped working altogether.
So far I connected Kospet app to my Strava. The Kospet activity records appear on Strava , but with the same problem: the records only show basic info ( distance and duration) with no GPS tracking, nor elevation.
All my attempts to ask support from Kospet CM / TS on their app were unanswered. Some CS person answered via email, very polite, but practically giving little of substance. Hence the 2 star rating. Until they sort this out.
DM
Della Mora G.
Posted
deluso
l'orologio funziona bene ma essendo che la base di carica ha smesso di funzionare ho provato a contattare l'assistenza essendo in garanzia mi aspettavo per lo meno un pò di assistenza ,invece dopo aver fornito il mio n di ordine mi chiedono un filmato de pezzo guasto al chè ho chiesto di vendermene uno perche nel loro negozio non c'è , insomma mi chiedono 15 $ in anticipo senza garanzie di consegna . Per ora ho combinato con uno di altra marca . Sono rimasto deluso mi dispiace
