Ron B.
Posted
My Larson storm door is over 15 years…
My Larson storm door is over 15 years old. The sweeps for the bottom kick plate had worn out and I ordered what I thought was the correct replacement sweep on their website. Unfortunately, when I received them, it turned out that they they were not the correct sweeps. I called the company's customer service department and was instructed to send a photo of my existing sweep. I sent them a photo of the profile of my existing sweeps. Several weeks went by and I never heard from them. I assumed that I would never get a response from them. Much to my surprise, a month later, I am advised by email that my original sweep is no longer available and I am being issued a refund.