Christine C.
Posted
easy chat and quick resolution
easy chat and quick resolution. thank you.

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Christine C.
Posted
easy chat and quick resolution. thank you.
Abby S.
Posted
Haven was easy to talk to and found me a quick resolution. Thanks Haven for your support you’re a rockstar
Linkster
Posted
This review is a take back of a previous review where I rated them a 1. In response to my complaints, I was contacted by company leadership. They did everything possible to make up for their error, compensated me, expedited my order and followed up to ensure I received my order. If you want to gain a customer, mess up, make it right. Thank you LensDirect. You have my business going forward!
Amy S.
Posted
LensDirect was fabulous! Kissel Henry answered my emails within minutes and delivered as promised. Thanks LensDirect.
Amy
Posted
I had been bouncing thru different customer services reps with long waits between responses. With some not even responding. Dion came into the messages and promptly responded and resolved my problem quickly and wonderfully. Hire more reps like Dion!! They were amazing!!
Shannon G.
Posted
Vania was super helpful and took care of my issue. She gave excellent customer service.
Daniela R.
Posted
Chelsea helped me today and she was so nice! I accidently sent my contacts that I DESPERATELY need to the wrong address and she was able to fix the issue for me within minutes! the best!
Byron H.
Posted
Adelita solved a problem I've been trying to get fixed for 3 days.