John S.
Posted
Excellent customer support
I very much appreciate the assistance I received from Kwasi, a very knowledgeable and professional representative for LensDirect.

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
John S.
Posted
I very much appreciate the assistance I received from Kwasi, a very knowledgeable and professional representative for LensDirect.
nnm
Posted
NYAH responded promptly to my inquiry about the item that had not yet been shipped.
Happy C.
Posted
Kissel was polite and professional. She was able to pull up an old order and provide me with the details I needed.
Patti
Posted
Outstanding customer service. Simple things like saying my name, asking me how my day is going, being kind all go a long way.
Woody E.
Posted
Good Chat Assistance. Nyah provided great assistance through online chat to merge multiple accounts and gather necessary information for my order. She told me the next steps that will be taken by LensDirect.
JULE W.
Posted
Great customer service from Rissa!
Joyce J.
Posted
Fantastic assist on getting me another pair of glasses!!!
heidi
Posted
Nyah was very helpful to me in the ordering process.