Steve L.
Posted
The company is very responsive …
The company is very responsive and offers great products and discounts!!

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Steve L.
Posted
The company is very responsive and offers great products and discounts!!
Bruce T.
Posted
Sharissa was very courteous and expedient in answering my order status question in the online chat. One of the better on-line customer service experiences I've had.
Bernadette O.
Posted
The customer service is awesome! They answered my questions promptly and handled everything in a professional way. I will make sure to refer my friends and family to LensDirect!
Mary F.
Posted
Bibi was very helpful and very pleasant to talk to. She had a great personality and answered all my questions.
Keely F.
Posted
Bibi was so nice and got right to the point of the issue I wanted to resolve! Great service!
Shannon
Posted
Dion was wonderful and so helpful in getting my order status figured out.
Armando T.
Posted
I ran into an issue with my script being expired. I contacted customer support and Mario was super quick to respond and resolve my issue.
CHRIS V.
Posted
Customer service representative was very helpful and very patient. She was able to help me with my order and my rewards. She also helped me how to navigate through the website and how to redeem my rewards. Also, I subscribe and she also set me up to use my rewards whenever my order gets ship out.