T. D. K.
Posted
Easy peasy
Sharissa s spoke clearly and with patience as she modified my order, saving me time and energy from having to cancel and re-order. She made my day!

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
T. D. K.
Posted
Sharissa s spoke clearly and with patience as she modified my order, saving me time and energy from having to cancel and re-order. She made my day!
Lucy R.
Posted
Kwasi was very helpful over the phone to get my payment info sorted out
timothy S.
Posted
Dion was very friendly and took care of all my questions and needs.
Jun Q.
Posted
I am really impressed by the kindness and compassion delivered by the customer service staff. As always, they would like to solve any issues as soon as possible.
Michael W.
Posted
Gentleman on the phone was very professional and helpful in solving my issue. Appreciate the quick response.
Jm
Posted
Mario did a great job at getting my refund going. However I was not able to use lense direct because my lenses were too big. It doesn't state anywhere about lense sizes so maybe double check before you order. I sent my glasses in and I was refunded and my glasses were returned to me.
Angela W.
Posted
Dion was very helpful and quickly sent me a email so I can update my daughter’s eye prescription to be included with the order that I had submitted. Really appreciate the help.
Virgil W.
Posted
Great chat room handling of the business getting the PD and my Discount properly applied.