LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Alex K.
Posted Jun 25, 2025
great experience!
great experience getting my problem resolved in time
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Colleen C.
Posted Jun 25, 2025
Aiden was so polite and helpful
Aiden was so polite and helpful. It is so nice to have efficient and professional people. Thank you Aiden!
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Paul
Posted Jun 25, 2025
Kwasi was great
Kwasi was great in responding and addressing my concern updating my prescription for my contact lens order!
Response from LensDirect.com· Jul 22, 2025
Hello Paul! Thank you for the great feedback! We're so happy to hear that Kwasi was able to quickly respond and address your prescription update. At LensDirect.com, we’re all about making things easy and stress-free, and we’re glad Kwasi could help make that happen. We appreciate you choosing us!
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no
Posted Jun 25, 2025
Excellent follow thru today by Bibi
Excellent follow thru today by Bibi. Excited to receive my new lenses ASAP as a first time customer to Lens Direct.
Response from LensDirect.com· Jul 22, 2025
Hello There! Thank you so much for your kind words! We're thrilled to hear that Bibi provided excellent follow-through and made your first experience with LensDirect.com a positive one. Welcome to the LensDirect family—we’re just as excited for you to receive your new lenses ASAP! Let us know if you need anything else along the way.
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Patt P.
Posted Jun 25, 2025
Sharissa was very friendly fast and…
Sharissa was very friendly fast and efficient
Response from LensDirect.com· Jul 22, 2025
Hello Patt! Thank you for the kind words! We're so glad to hear that Sharissa was friendly, fast, and efficient—just what we aim for at LensDirect.com. We’ll be sure to pass along your feedback to her. We appreciate your support and hope to assist you again soon!
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Tim D.
Posted Jun 25, 2025
Customer for Life (of my prescription)
Wow! what an experience. First, i had been shopping for my Contact Lens RX to be filled at all the "discount" providers and was shocked at the cost for a 6 month supply turned out to be. Somehow LensDirect came across my Instagram feed this morning and i decided to give them a try. my RX was filled so much less than the others and Sade even found an additional discount to apply. Thank you Sade & LensDirect for such a great customer experience!
Response from LensDirect.com· Jul 22, 2025
Hello Tim! Wow—thank you for such a fantastic review! We’re thrilled you gave LensDirect.com a try and that we could offer you real savings compared to other providers. Huge kudos to Sade for going the extra mile and finding an additional discount for you—that’s the kind of personalized care we’re proud to deliver. We truly appreciate your support and look forward to helping you again next time!
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Korey
Posted Jun 25, 2025
Fixed And Awesome
Everything I needed was corrected quickly, and Dion knew all the answers I needed.
Response from LensDirect.com· Jul 22, 2025
Hello Korey! Thank you so much for your review! We're happy to hear everything was corrected quickly and that Dion was able to provide the answers you needed. At LensDirect.com, knowledgeable and efficient support is what we strive for, and we're glad Dion delivered. Don’t hesitate to reach out if there’s anything else we can help with!
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Shaun M.
Posted Jun 25, 2025
Great customer support.
Had a issue with address not being right. KISSEL reached out to me. Sent new address in a few minutes later. messaged me back with results pretty quickly.
Response from LensDirect.com· Jul 22, 2025
Hello Shaun! Thank you for sharing your experience! We're sorry to hear there was an issue with the address, but we're so glad Kissel was able to step in and get things sorted quickly. At LensDirect.com, we pride ourselves on fast, personal support, and it’s great to hear that Kissel delivered just that. If you ever need anything else, we're just a message away!
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