LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Luis A.
Posted Mar 6, 2025
The response was quick and simple
The response was quick and simple. I really appreciate the prompt answer.😊
Response from LensDirect.com· Apr 1, 2025
Hello Luis! Thank you for your kind review! We're so glad to hear that you received a quick and simple response. At Lensdirect.com, we strive to provide prompt and efficient service, and we’re happy that your experience was a positive one. If you ever need further assistance, feel free to reach out. Thank you for choosing Lensdirect.com! 😊
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Socorro
Posted Mar 6, 2025
Thank you Sharrisa
Sharrisa was extremely helpful in assisting me, I did not feel like I was being pressured into purchasing something that I am not able to at the moment.
Response from LensDirect.com· Apr 2, 2025
Hi Socorro! Thank you for your kind review! We're so happy to hear that Sharrisa was able to assist you in a helpful and pressure-free way. At LensDirect.com, we believe in providing a comfortable and supportive experience for our customers, and it’s great to know that Sharrisa made you feel that way. We truly appreciate your feedback and look forward to serving you again when you're ready!
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Joseph R.
Posted Mar 6, 2025
The process takes way to long
The process takes way to long, and I was not informed if the shipping box is provided there is an additional charge. My order was placed on 02/12/25, it’s now 03/06/25 and I still have not received my order. Almost a month later.
Response from LensDirect.com· Mar 6, 2025
Hi Joseph, I am so sorry you still have not received your package- we are reaching out to USPS and will get in touch with you asap
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Jack F.
Posted Mar 6, 2025
NYAH helped at Lens Direct and was…GREAT CUST. Service
NYAH helped at Lens Direct and was knowlegeable very helpful and patience with my questions I'd give a 10 !
Response from LensDirect.com· Apr 2, 2025
Hello Jack! Thank you for your wonderful review! We're thrilled to hear that Nyah at LensDirect.com was able to assist you with your questions in such a knowledgeable, helpful, and patient way. We truly appreciate your kind words and are so happy to know that you had such a positive experience. A 10 means a lot to us, and we look forward to serving you again soon!
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jackie H.
Posted Mar 6, 2025
Fast and knowledgeable
Fast and knowledgeable. Great customer service 👏
Response from LensDirect.com· Apr 2, 2025
Hello Jackie! Thank you for your great review! We’re so glad to hear that you had a fast and knowledgeable experience with our team at LensDirect.com. We take pride in providing excellent customer service, and your feedback means a lot to us. We look forward to serving you again soon! 👏
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Josh
Posted Mar 5, 2025
Email with Elmer was not helpful
Email with Elmer was not helpful. I was told order couldn’t be returned due to it being prescription. It was not a Rx. Spoke with BiBi who helped and did a great job. She took care of return quickly. She was also proactive in beginning to identify issue with address and post office. Bibi did great job.
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Christine J.
Posted Mar 5, 2025
Jade did everything to help me place my…
Jade did everything to help me place my order
Response from LensDirect.com· Apr 2, 2025
Hello Christine! Thank you for your wonderful review! We're thrilled to hear that Nyah at LensDirect.com was able to assist you with your questions in such a knowledgeable, helpful, and patient way. We truly appreciate your kind words and are so happy to know that you had such a positive experience. A 10 means a lot to us, and we look forward to serving you again soon!
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Barky
Posted Mar 5, 2025
Horrendous customer service
Horrendous customer service. They messed up my prescription on some sunglass replacement lenses and are making me jump through hoops with customer service to get them done right. At this point I just want a refund and will never deal with LensDirect again. First, they wanted me to go into an optician with the lenses for some reason. What would that do? Then they said they would call me back the next business day. They didn't. Then they wanted me to send photos of the glasses to them? Like this would prove anything? This was my third pair of sunglasses I've had re-lensed with them and it will be my last. The first two were fine. This one wasn't. I know my prescription. They completely screwed it up. I will never do business with LensDirect again and recommend that you avoid them as well.
Response from LensDirect.com· Mar 5, 2025
Hi Barky! We’d love to help you out—could you please share your order number with us? Thanks!
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