LensDirect.comReviews of lensdirect.com

It took six weeks to get my lenses. Competitor Lensibl made them in two. Status was not updated regularly. I was told that the first set of lenses did not pass inspection, and while I'm glad they were not sent out incorrectly, and was never told exactly what the problem was and weeks went by without the status being updated. The final lenses are correct and I appreciate that, but I don't appreciate waiting 6 weeks for simple single vision lenses.

Abigail was absolutely fantastic, very helpful and kind, went above and beyond, wonderful service, thanks Abigail!

Wonderful company - lensdirect. Happy with my purchases for the past 5 years. I order contacts every few months and the prices are lowest here! Perfect and delivered on time so I don’t run out. Happy happy!!

Do not order from this company. I have not received my order and I have NOT RECEIVED ANY ASSISTANCE in finding my order or resolving this issue. They basically stole my money.

I used to use this company for contacts consistently and never had any issues. Recently, it seems they have updated the process on verifying your prescription. When I placed an order a week ago, someone emailed to let me know my prescription wasn't valid and asked for my doctors information so they could call and verify. Unfortunately, this went to spam so I did not see it immediately. I responded with my eye doctor name, location, and phone number when I saw the email. This evening I received two more (automated) emails that my prescription was invalid and they were going to cancel my order. When I called the support number, they told me my prescription was invalid again. However, they saw I had sent all the doctors information to them in the email, so they could call. Ultimately I cancelled the order, as this was extremely frustrating (first to be emailed with no other attempt at contact, then to be ignored in the response and have to call customer support). LensDirect essentially just held my money for 9 days that I'm now going to take to 1800contacts. Hope they update this process to make it easier for their customers.

Excellent customer service. Thank you, Sharissa!

Kayla made buying replacement sunglasses lenses a good experience. She was very knowledgeable and helpful and should be commended for excellent customer service.

Quick, helpful, easy! Chat experience with Nyah.