Leonardo P.
Posted
Great customer service with Abigail.
Great customer service with Abigail.

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Leonardo P.
Posted
Great customer service with Abigail.
Melissa
Posted
Nyah was very pleasant to speak with on the phone and quickly provided answers. It was a nice customer service experience which unfortunately is not the norm lately. Companies need more employees like Nyah who are helpful with a sweet voice.
Hal L.
Posted
Kaylee is the ultimate professional where it comes to customer service. I would highly recommend her and Lens Direct for your glasses needs.
Candee
Posted
Abigail was very helpful assisting me in correcting/cancelling an issue with one of my orders.
Gregory W.
Posted
Knowledgeable, friendly/courteous and quick was Karielle Fowell
Michael F.
Posted
My first order of lenses for my driving glasses turned out so well that I ordered new lenses for my sunglasses also! Kayla was amazing to work with and made the processes smooth as ice. I had a question, and she got back to me ASAP! Customer for life! Thanks again Kayla.
Tracy J.
Posted
Jade was very helpful. Resolved my concerns.
Dwight S.
Posted
Karielle was super helpful, well-spoken and ultimately delivered a resolution to my issue within minutes!