Jenna W.
Posted
Cancellation
The process is super quick and easy

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jenna W.
Posted
The process is super quick and easy
Jiff
Posted
Took two and a half months to get my lens replaced. First set they sent had a huge flaw in the edge where they cut it and it splintered. I don't think they have any QC. The flaw was plainly obvious. I would not recommend using this service.
Steven H.
Posted
Keisha was very professional and got back to me quickly about a question concerning my order. It’s top-notch type customer service like this that me keeps me coming back to Lens Direct!
Dan
Posted
Alex was fantastic to work with. Thank you
Gwen
Posted
Bibi provided excellent customer service to me. Bibi went above and beyond to help me with my order. I'm very happy and satisfied.
Sara W.
Posted
Karielle was absolutely phenomenal in helping me resolve a shipping issue. Thank you so much for your help!
Michelle
Posted
The BIGGEST thank you to Nyah Roberts! The order I personally placed was incorrect, and Nyah picked up on my mistake, emailed me, corrected my order, and informed me I had a refund. In my eyes, that is REAL customer service! Thank you!
MARIANNE
Posted
Alex was very helpful, answered all my questions and addressed my concerns with patience and kindness.