LensDirect.comReviews of lensdirect.com

401 Franklin Ave, Garden City, New York

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4.7

Excellent

11,626 reviews

LensDirect.com4.7

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 59% of reviews.
Most recent review: October 2026.

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About LensDirect.com

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Consumer Courier: 2026

Rojer G.

Posted Aug 21, 2023

DO NOT DO BUSINESS WITH THEM

DO NOT DO BUSINESS WITH THEM. This whole company is a scam. All the positive reviews you see here are from bots. It’s very clear if you look at the patterns. Their “customer service representatives” are also just very bad AI bots and not real humans. It’s been over a month now and I still DO NOT HAVE ANY STATUS UPDATE! Don’t look at the “tracker” they have, it’s fake, it goes from “Assembly QA” to “Lenses being made” so it’s completely useless! I’m taking these people to small claims court soon. Order: 914068017 Edit: they have now sent back the frames with lenses that don’t fit. They have bent the frame out of shape to a point where if you bend it back it’ll snap. They did not include the very expensive old lenses that were in the frames. They lost the authentic case that the frames were shipped in. Again, TERRIBLE DO NOT BUY!

Response from LensDirect.com· Aug 24, 2023

Hello Rojer, UPDATED: Thank you for providing your order information and for taking the time to share your experience with the company. I am so sorry that there was a delay with receiving your order. And I do want to thank you for bringing this issue to our attention, Rojer. We pride ourselves on maintaining the highest quality standards for our customers but we didn’t measure up. This is not how we aim to run our business. We’re currently making adjustments to make sure those types of issues doesn’t happen again. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time. Your review is concerning to us and we need to know more. We hope you’ll give us an opportunity to discuss this further with you, and would appreciate it if you reached out to us at 1-800-536-7111. Sincerely, LensDirect Customer Happiness Hello Rojer, I'm sorry to hear that you were not happy with your experience with LensDirect. I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Yours sincerely, LensDirect Customer Happiness