Lauren T.
Posted
Dorino was friendly and helpful
Dorino was friendly and helpful

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Lauren T.
Posted
Dorino was friendly and helpful
Mary K Meyer M.
Posted
Excellent responsiveness to my issue.
Jose Q.
Posted
First time customers and very pleased. We decided to give them a try since we were a long time 1800contacts customers. Indeed, we saved at least 20% on our order compared to our previous retailer. Kissel customer service was outstanding and delivery took 5 days (free by the way). I strongly recommend them. Thank you!
Asha C.
Posted
Oneil was super professional, efficient and courteous and he handled my issue fantastically.
Joette M.
Posted
I just finished an online chat with Bibi. Great experience! Very helpful! I am very impressed and will continue to do business with Lens Direct! Awesome customer service!
Dr. Michael F.
Posted
I have placed two orders with LensDirect, and there is one word for their communication, quality, service, pricing, and accuracy: PERFECT! I have found a lifelong optical service! Thanks so much for being such a reputable company. It shows in everything you do!
Alma
Posted
LensDirect is the most accessible site to order contacts and I keep coming back whenever I need refills. They have great customer service and will call you to follow up, so you don't have to call them. Speaking with a live agent makes a difference.
Cole C.
Posted
Great communication, easy to use, up to date and convenient communication tools including texting. Keisha , was so helpful and pleasant during our text. All experiences and touches have been great. Did, I mention great prices and I am looking forward to trying out my new XTRAactive polarized transitional lenses in gray. Please make it in Brown in the future.