David M.
Posted
Kissel handled my change of order very…
Kissel handled my change of order very promptly and professionally. I couldn't ask for more. Thank you!

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
David M.
Posted
Kissel handled my change of order very promptly and professionally. I couldn't ask for more. Thank you!
Jessica
Posted
Kissel was very helpful and overall it was a good experience
S K.
Posted
Olivia Mark from customer service was super great and accommodating! She was very helpful and helped with my order process and questions. Thank you so much!
Debbie
Posted
Claire was awesome assisting me through chat with an error I made on my order. She is terrific!
Kevin L.
Posted
This company has outstanding customer service! I’m an older navy veteran and Olivia helped me out big time with my discount because I’m not very good with phones and I constantly make mistakes. This company is very lucky to have employees like her. Thank you and God Bless America! I never write reviews, this is totally true!
Tony
Posted
Customer service was exceptional! Follow up, courteous, solution oriented!!!
Cheyenne
Posted
Possibly the easiest customer service call line I've ever contacted. Kissel was polite, quick and resolved my issue with ease!
Natasha L.
Posted
Denise was very helpful and even offered to expedite shipping of my husband's contacts because of the time we had to wait for them to be available. Thank you so much for your help and support!