Emily C.
Posted
5 stars
Nicole was very helpful in answering my question! Thanks so much!

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Emily C.
Posted
Nicole was very helpful in answering my question! Thanks so much!
Mark S.
Posted
She was courteous, efficient and overall great. Got what I needed done in a reasonable amount of time, and then implemented it licky-split.
Eduardo C.
Posted
Olivia was very helpful. She knew exactly what I was looking for as soon as I asked. Very knowledgeable and kind. I certainly hope the rest of my LensDirect experience is this good.
Ze D.
Posted
Denise provided wonderful customer service, was friendly, and helped verify my order. Look forward to receiving my order!
John
Posted
Shipping is a problem if you live where USPS uses a PO Box. It's not clear on Lens Direct's website which carriers are used for which shipping options. I thought I was getting UPS Ground,. Instead my shipment ended undeliverable and lost in the post office. Lens Direct won't help unless USPS returns the package to them. Meanwhile I'm out of lenses and had to order from 1-800 Contacts instead.
Sherry Lynch G.
Posted
Olivia Mark was very friendly and helpful!
Kerry B.
Posted
I spoke with Nicole about my order, because it was listed as "pending inventory" for over a week without update. She let me know some of my contacts were on back-order but should ship soon, and upgraded my shipping.
Sally N.
Posted
I spoke the Denise about the mix-up on my part with frames sent to you for replacement lenses. She was totally professional, resolved my issue and she should get a raise! Great customer service.!