Matthew M.
Posted
Great Service
Great Service, Jessica was very helpful and noticed an error in my order that I had not. She fixed the error and now I'm getting the contacts that actually match my prescription.

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Matthew M.
Posted
Great Service, Jessica was very helpful and noticed an error in my order that I had not. She fixed the error and now I'm getting the contacts that actually match my prescription.
MN
Posted
Good response
Rich P.
Posted
I needed to have a lens replaced newly made sunglasses because of a prescription change. Vee Serieux helped guide me through the process every efficiently and free of charge. Great service!
Michael M.
Posted
I just ordered off of lensdirect.com. I failed to enter my discount code. I chatted with Vee Serieux and she was able to take care of all my concerns within seconds. I also received my shipping label with like 3 seconds via e-mail. So far excellent customer service.
Daniel G.
Posted
super quick service from Vee Serieux. well done!
snt M.
Posted
Vee Serieux, was very helpfull and FAST. Tku for that. By the way, what I was looking for, haven't been produced ... but thats not your fault. 5 star deserved. Ciao
sixj D.
Posted
I really appreciate that Lily took ownership of my problem and worked to find solutions to the backorder situation. Lensdirect.com does a fantastic job when things go right and thanks to Lily they do a great job when things go not so right. Thank you Lily and Lensdirect.com and I will probably switch to auto reorder for my contacts as Lily has suggested. Thank you and well done!
Amanda
Posted
Vee was super helpful and very quick! I wish all customer service reps were as kind. Thank you Vee!