Carrie L.
Posted
Title: Disappointing quality and unhelpful customer service—avoid!
Our National Parks bottle was given to us as a gift, and its quality has been an absolute disappointment in less than a year. First, the stickers are terrible. In less than a year, the top layer of every single sticker we applied peeled off completely, leaving nothing but an ugly white base. When I reached out to customer service, they claimed they didn't have any replacement stickers to send me—even though the exact stickers are actively available for sale right on their website. To make matters worse, over the weekend, one of the bolts holding the handle onto the lid snapped completely out. When I contacted support about the broken lid, they told me they couldn't even give me the original straw top under their warranty because they are out of stock, offering a completely different style instead. Since both the stickers and the top are clearly defective, I asked for an entire replacement bottle. Instead of standing behind their product, customer support actually suggested that I just buy a whole new bottle! For an expensive travel-tracking bottle, both the durability and the customer service are completely unacceptable. For contrast, I have two other brands of bottles we use regularly that all have stickers we have collected over the years. These bottles are all at least 4 years old, and the stickers and bottle components have held up remarkably well! I would not recommend this brand.