LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

Elizabeth H.
Posted Dec 9, 2024
Great customer service
Great customer service
Response from LifeStation· Dec 10, 2024
Thank you taking the time to leave a 5-star review!
Report
Customer C.
Posted Dec 9, 2024
Customer service very pleasant
Justin walked us through the process. He was enthusiastic and polite. He informed us about each step in the process and let us know about all the benefits my parent was eligible for. He also gave us time to discuss things while waiting patiently.
Response from LifeStation· Dec 9, 2024
Thank you for sharing your experience! We're thrilled to hear Justin provided such thorough and patient support. We'll be sure to pass along your kind words!
Report
Kathy C.
Posted Dec 8, 2024
This company is terrible
This company is terrible. We have had this alert system for several years. When we had the last emergency the EMS was sent to the wrong address and as a response we were advised that “ well this sometimes happens”. We cancelled the account after paying annually two months prior ( $ 429.00) and were given a flat rate refund of $ 225.00 instead of the prorated balance of $ 357.00. Please find someone else more reliable to protect your family
Response from LifeStation· Dec 9, 2024
Thank you for sharing your concerns. We sincerely apologize for the distress caused during your emergency and for any misunderstanding regarding your refund. Ensuring the safety of our customers and their loved ones is our top priority, and we are deeply sorry that your experience fell short of our standards. Upon reviewing your account, we found that the address on file was not up to date, which unfortunately led to the misinformation during your emergency. We’re pleased we could connect with you directly to address this matter and provide the remaining refund. If there’s anything else we can do to support you or restore your confidence in our service, please don’t hesitate to reach out!
Report
customerGwendolyn
Posted Dec 7, 2024
Save life
Help me when I am out and about
Response from LifeStation· Dec 9, 2024
Thank you for the 5-star review! We're glad we could assist you on the go. Your support means a lot!
Report
Pat
Posted Dec 7, 2024
Great customer service rep
Justin was very helpful, explained everything well, and made ordering easy. I was placing the order for my brother-in-law. Looking forward to the peace of mind in knowing that he has an alert in case of falls.
Response from LifeStation· Dec 7, 2024
Thank you for your wonderful review! We're so glad Justin could assist you and make the ordering process smooth and straightforward. It’s great to hear that he provided clear explanations and was helpful throughout.
Report
customer
Posted Dec 6, 2024
The phone part was good
The phone part was good. I haven’t received a yet.
Response from LifeStation· Dec 9, 2024
Thank you for your feedback! We're glad the phone experience went well. Your equipment is on its way—let us know if you need anything in the meantime!
Report
customer
Posted Dec 6, 2024
Very knowledgeable and very personable
Very knowledgeable and very personable
Response from LifeStation· Dec 7, 2024
Thank you for the 5-star review! We're thrilled to hear you had a great experience and appreciate your feedback.
Report
JULIE W.
Posted Dec 5, 2024
The staff I spoke with were extremely…
The staff I spoke with were extremely helpful and knowledgeable!
Response from LifeStation· Dec 6, 2024
Thank you so much for your wonderful review! We're delighted to hear that our staff made such a positive impression with their helpfulness and knowledge. Providing excellent service is always our goal, and it’s great to know we met your expectations.
Report