LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

Julie B.
Posted Feb 4, 2019
Peace of mind
Peace of mind
Response from LifeStation· Feb 4, 2019
Thanks Julie!
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Mickey V.
Posted Feb 4, 2019
My Life Station was good when it…
My Life Station was good when it worked. Which was only about a month. Then I began having problems with lack of audio range. When testing I could only be heard and/or hear if I was in the room with the main unit. After trying 3 different units, I gave up and cancelled. I would NOT recommend Life Station to anyone.
Response from LifeStation· Feb 8, 2019
Thank you for taking the time to write a review Mickey. There is also a chance that something about the design of your home is preventing the audio from properly carrying, as it is highly unlikely that 3 units in a row would have malfunctioned for you. Regardless, if this did happen i can confidently say that it is an isolated incident that does not occur with any sort of frequency. That being said, i apologize for the difficulties in using our unit and i hope you have found a suitable replacement.
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Tim P.
Posted Feb 4, 2019
So satisfied!
So satisfied!
Response from LifeStation· Feb 4, 2019
Thank you Tim!
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Dee H.
Posted Feb 4, 2019
System worked as we needed it to
System worked as we needed it to. Thank you.
Response from LifeStation· Feb 4, 2019
Thanks for the review Dee!
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Shadi L.
Posted Feb 4, 2019
some of the people on the phone very…
some of the people on the phone very unfriendly. when we decided to switch company because my mom's insurance worked with a different company, I asked for confirmation that it was cancelled after I returned all the equipment and I was rejected twice by very rude phone reps. basically I was told that I will figure it out by not seeing a charge next month! Why can't i just get a letter in confirmation that Life Station received the equipment I returned?
Response from LifeStation· Feb 4, 2019
Thank you for taking the time to write a review Shadi. This is not how the situation should go between you and our customer service reps, so i apologize for any inconveniences this may have caused. Regardless of whether or not we send a confirmation letter, our representatives should always be as professional as possible, therefore we will look into this situation to make sure that they are all following proper procedure and treating each caller with respect and efficiency.
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Carmen
Posted Feb 4, 2019
My elderly mother has accidently…
My elderly mother has accidently activated the button around her neck and was contacted immediately by LifeStation. We both feel safe with here using this device. Thank you.
Response from LifeStation· Feb 4, 2019
Thank you Carmen!
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steven G.
Posted Feb 4, 2019
Would not recomend
Would not recomend , significant problems with customer service, kept losing past data, and didnt ask for relevant info, also replacement piece never arrived . Finally did talk to the overall manager who was nice enough to send a replacement and keep the other one when it finally showed up, but now being told I have to send that one back too
Response from LifeStation· Feb 5, 2019
Thank you for taking the time to write a review Steven. It is unfortunate that you experienced difficulties when talking with our customer service team. I will look into your account to make sure that everything is up to date and that you have the correct devices at your home.
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D O.
Posted Feb 4, 2019
Great company for monitoring!
Would use them again if we’re ever in need of a monitoring company. If my mom pushed the button, they responded immediately every time.
Response from LifeStation· Feb 4, 2019
Thank you for the review D Oconnell
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