Average
806 reviews
Line2Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
Line2 (line2.com) has 806 customer reviews on Consumer Courier, with an average rating of 3.0 out of 5.
806 approved reviews, newest moderated first
Mark L. C.
Posted
Usually no problems receiving my US Line 2 calls and texts while living in Mexico.
Response from Line2· May 1, 2023
Hello Mark - Thank you for taking the time to leave your review. We're pleased to read our service is working for you while traveling outside the country.
deep K.
Posted
the customer service guy was willingly helpful and patient which is rare in today's business of young people definitely an asset
Response from Line2· May 1, 2023
Hello, deep kool - Thank you for sharing your experience with our support team member! We aim to resolve most issues on the first contact, so we also appreciate your patience. Thank you for choosing Line2, and we'll ensure our entire support team has the opportunity to read your review.
Amber Lea W.
Posted
The line has been working until two months ago when static on the line began, and I couldn't hear callers or make calls with the sound also cutting in and out. I have found the line unusable. I have twice written to customer service through their website (they dont have a phone line to contact them-ironic) and have received no customer support reply. I pay 20 dollars a month for line2- it's not worth it and I'll be switching companies. Last year, someone in customer service DID help me- I was getting the text messages of other users- seeing their entire communications- which was odd and unsettling. That eventually stopped. But it seems that customer service has stopped at this company. Update: Line 2 has responded by saying there is a phone number to contact them on their homepage- that's true, and I missed it this time. However, once you are in your own logged in profile, there is only the option to contact via message. I have sent two over the last 4-6 weeks, and that is what has not been responded to. I don't even get a confirmation tat my messages for support have been received. I will be calling them today to rectify this issue. I appreciate the quick response to my trustpilot review, but am worried why their own messaging service doesn't seem to get attention. I will update this review once my problem has been rectified.
Response from Line2· Apr 27, 2023
Hello Amber - We're sorry you've experienced issues with static on the line. Since our company opened in 2008, we have proudly offered a full-service customer support team via phone, chat, and email. Our phone number is listed at the top of our web pages at www.line2.com and on all customer-facing communications (emails, invoices). Our phone support hours are Monday through Friday between 8 am and 8 pm EST. If you have us confused with another competitor who does not offer customer support, this may be the case as most do not provide the level of service Line2 is known for. Our phone support can be reached at (888) 472-9900, and we would be happy to address your issues.
Successful
Posted
I experienced excellent Appreciation
Response from Line2· Apr 26, 2023
Hello Successful - Thank you for choosing our virtual phone service and leaving your 5 star review!
Steven S.
Posted
I am having a fantastic experience with this company. I am a small business with a toll-free number. They got me up and running with a toll-free number for calling and texting. (Texting isn't automatic with a toll-free number, due to abuse.) I now have an official number for my business and don't have to give out my personal number or cellphone, which is liberating. Ty Line2. The customer service is helpful and friendly. I'm going to be with these folks for a long time.
Response from Line2· Apr 18, 2023
Hello Steven - Thank you for taking the time to write your review! We're always pleased to read about our customer's experience through onboarding and setup. We're honored you selected Line2 for your business needs, and we are committed to providing world-class service and support every day!
Nef
Posted
Rep was very patient and did not get off the line until my issue has been resolved. Thank you for doing the extra mile.
Response from Line2· Apr 17, 2023
Hello Nef - Thank you for leaving your review and letting us know how our team member handled your request. Our customers are the most important part of our business. Our goal, first and foremost, is to do what we can to focus on our customer's needs, regardless of handling time. Thank you for choosing Line2.
Erzen
Posted
Fantastic communication
Response from Line2· Apr 13, 2023
Hello Ezren - Thank you for taking the time to leave a review! We're always excited to learn that our product or service is meeting customer expectations.
Esi
Posted
Ok ver good tools
Response from Line2· Apr 13, 2023
Hello Esi - Thank you for choosing Line2 and for leaving a 5 star review!
