LogistiCareReviews of logisticare.com

IModivcare is horrible they are liars and crooks I received an unresolved resolution about the complaints I've encountered over the past four years the most recent complaint I had was with Hispanic non speaking uneducated liar Uber driver between MTM and Modivcare they are both bad my insurance pays for my rides and I'm still receiving horrible services MTM and Modivcare constantly send me out lyft and Uber drivers lyft is one of the transportation companies and Uber can be just horrible most of the lyft drivers I've experienced were uneducated drug addicts with nasty filthy vehicles some couldn't even speak proper English and constantly dropping me off the wrong location just like Uber most of the time I brought this matter to MTM and Modivcare constantly and nothing was done about it as I read complaints against Modivcare I have noticed that they are an horrible company they don't respond the complaints made against their crappy company

I simply wanted to clarify the information that I was going through to the screener/ operator and on my end it seems like I was being yelled at! If that was the case it was not appreciated the tone came across short plus quick tempered. One never means to cause confusion nor make anyone’s day hard I just want what is being communicated clear and timely!

You guy's lied on me about my pickup time and give me a route number, Then when it's time for me to leave you wait till that Day of pick-up to tell me I'm not registered, You guys lied and are terrible

This company is a total fraud. Humana has contracted rideshare services through them, and they have yet to come pick me up for any of my appointment. I’ve had quite a few since January, many of which are related to significant cardiovascular events. Because of our visual impairment, I do not have Access to their services because I “don’t have a driver.“ Avoid them like the plague.

Hello, I am writing about my personal experience with Modivcare from New Mexico as a patient who has had a failure to achieve any reimbursement for travel made on 1/10/2023. This company has a duty to reimburse patients which must travel long distances to receive care when a locally available doctor does not exist as is the case in many smaller towns. This company from the start was incapable at providing me the necessary forms/ trip travel logs with (weeks) of advanced notice of an upcoming Drs. appt. This is because they had to "send them to me in mail" << what a joke it's 2023 and we all have computers and email, but not these guys because they only accept STONE-AGE FAXES or sent copys! The only reason for this is because they are intentionally trying to make the process as difficult as possible PERIOD. They eventually sent the forms I requested weeks prior which I received WEEKS AFTER THE APPT! Usually the people you reach by phone are pleasant enough but the results are 180 degrees from the conversation! Since I did NOT have the forms at the time of my appointment I had to now send those forms to the doctors office by mail. Weeks later they were signed off on and then placed in the mail to be sent back to me. Next the for Mileage reimbursement logs were sent to Modivcare, or as I like to call them MODIVCARELESS! The address they were sent to was as follows on "their" forms. Modivcare Claims Dept 798 Park Ave. NW., 4th Floor Norton, VA 24273. As weeks go by I received no paid claim. Again after multiple hours on the phone I reached someone who suggested the claim was not paid because it was missing a "Trip/Job#" I was like may I have that so I can re-submit the claim and the customer relations person gave it to me. YOU KNOW IT WOULD HAVE BEEN NICE IF YOU WOULD HAVE CONTACTED ME TO LET ME KNOW THAT THERE WAS A PROBLEM IN PROCESSING MY REQUEST, BUT NO JUST DEAD SILENCE FROM MODIVCARELESS. Mind you this was the second time I sent the forms to Modivcareless before I received the needed information a CSR to resubmit the forms with the trip# a simple 6 digit # which they have BTW yet need you to ink it in form them after all their initial failures to correct their incompetence from the start. So again the forms were sent, and still 9 MONTH'S LATER no reimbursement, So I contacted the STATE OF NEW MEXICO ATTORNEY GENERALS OFFICE AND FILED A WELL DESERVED COMPLAINT FOR FAILURE OF SERVICE UPON MODIVCARELESS. And since BCBS has stepped in to attempt to rectify the situation since they are the ones who CONTRACT this service through MODIVECARELESS. As of today I have still not been made whole. I WILL CONTINUE TO INFORM THE PUBLIC AT LARGE ABOUT THIS SMILE IN YOUR FACE AND DO NOTHING COMPANY FOR A TIME EQUIVALENT TO THE TIME FROM JANUARY 10TH OF 2023 UNTIL MY RE-IMBURSEMENT OR MY INVOLVEMENT OF MY ATTORNEY AS THE COSTS GO UP. Do yourself a favor and do not use this company for anything other than toilet paper, and if you are considering using this company as as a solution like BCBS put them to the test and see how well they keep their word before doing ANY BUSINESS with them. In my Experience they are "ABSOLUTE GARBAGE" as they smile and say they'll fix it to your face! NOPE, NATA, NO on MODIVCARELESS!

Que irresponsables son mi hijo llamó a Las 4 Para que lo recogieran antes de Las 5 Para su Cita y nunca llegaron ni se molestaron en llamar, yo Los llamé 2 veces y nadie atiende El telefono, debieran cambiar el jefe,Los trabajadores o El sistema.

Today is the first and last time I will use their services. I didn't want to spend money on a taxi so the imaging center set up an appointment with logisticare for me. They came at 12:30 pm, my appointment was for 2pm and I was to be picked up at 1pm. They don't honk or anything so I was lucky that I was up at 12. I had a logisticare bus pick me up. It was worse than an old school bus. It was bumpy and I kept slipping out of my seat that was made for very skinny people. The air conditioning was very weak. It took around 30 minutes to be picked up after my early ultrasound. So, the rides were consistant for me. I asked for an appointment to go to the doctors office next week which was a 30-min walk from my house. They made me wait a lot on the phone and then said I would have to pay $80 with Medicaid. In comparison, a taxi would be $6 one way with a total of $12. To hell with that. My mom also used their lyfts to go 40 minutes to a surgeon and had one be late to picking her up and she constantly had to move appointment times around and have to call logistcare again. If you ever think about needing to go to anywhere, just take a taxi or directly get an Uber or lyft.

they stood me up again for the second time in less than a week. I was scheduled for a 8:30 - 9:00 am pickup for a 9:30 meeting. I received a call at 7:48am that my ride would be thre in 10 minutes. I explained to the driver that I need more than a 10 minute notice and that he was at least an hour early. He told me he was the driver of a rideshare and that I would have to ride around with him until my appointment time. I refused! I notified logisticare and they verified my scheduled ride time and that I would have a pickup then. I knew representative was lying and had prepared myself to call LYFT for a ride. At 8:45 no email or phone call that I usually get when my ride is showing up! I called Logggggisticare again is was told I TURNED DOWN THE RIDE! i told them this would happen and they assured me the 7:48 guy was NOT my ride. I called LYFT and made my meeting. They asked me if I caould reschedule my appointment for an hour later since hey had no drivers in my area. Second botched ride in less than a week! This company willNOT be in business at the end of the year!!!.... Bozo the Clown! They have a new name MODIVCARE, but even worse service!