Jim B.
Posted
Employees can't help you at Love's
This review is about the Love's travel center in Fond du Lac, WI. On 9-17-2026 at about 5:30 PM I used their RV dump station. I have used this dump station many times over the years. I live nearby. During this recent visit the auto sprinkler system started while I was still emptying my RV tanks. I got soaked trying to close bay doors and stopping the dump process on my motorcoach. I went inside and asked them to turn off the sprinklers. The cashier summoned the manager. The mid 20s female manager said they couldn't turn off the sprinklers because corporate controls them. She claimed there was no sprinkler valve or switch on site to turn them off. She said they come on the same time each day and it's not the job of a cashier to know what time they come on or to warn customers. I asked her to bring a couple of buckets to cover 2 of the heads so I could complete my RV dump. She eventually met me at their dump station saying they had no spare buckets. I tried to educate her on the finer points of customer service, warning dump station users or others (the sprinklers also affected the tire air pump, LP refill, dog park and grass walk areas) or maybe posting warning signs. She was completely negative stating it is a corporate issue, not her problem. I spent about 15 minutes trying to reason with her all this time standing out of reach of the sprinklers while she stood getting soaked by the sprinklers. I asked why she didn't move so she wouldn't get wet. She responded she wanted to show me it's only water and I would dry out later. Obviously this manager was not a mental giant and was out of her element to be a manager. Despite telling me the sprinklers would shut off in 5 minutes by the time I left some 25 minutes later they were still on. I guess the lessons here are the quality of employee Love's puts in charge and if you're going to a Love's travel center you do so at your own risk as they bear no responsibility for what happens.