LoviReviews of lovi.care

The app is extremely confusing. For the price that you’re paying you would think you’re getting samples of different creams for your face. I was completely shocked to find that somehow I was billed twice. I knew I pressed the first button to accept the subscription, but then don’t know how I did the second button. Now for the exciting part, I emailed them Christmas Eve about canceling the subscription and a full refund and within hours I received an email stating no problem. They apologize and immediately let me know. I would get my refund within five days. I was ready for a fight but the company came through like a champ. I truly love the concept of this app. The price is ridiculous for no samples you’re just giving us directions on what to try. I love the AI and facial scan, but I think there’s some extra work that needs to be done in order to take this app to the next level. I gave it four stars for the potential I see in it and the quick response to getting my money back.

Lovi is a great app. I find it useful, but I just don't use it enough.

Hello, Firstly, I want to say that I noticed the last upgrade to the Lovi algorithm. I really appreciate that the app now only shows product links for items that are purchasable in my country. This really improved the overall app experience. However, there is still an issue in the personalized skincare routine section. In my routine, the app recommends products; especially under “alternatives”; that are not available in my region. For example, in Step 4 (SPF), the recommended sunscreen is not purchasable where I live, and the same applies to the suggested alternatives. As a result, the algorithm sometimes recommends only products that cannot be purchased in my country.It is a bit confusing. While this isn’t a major problem, it’s like a small pebble in the shoe. Easy to overlook, but it still affects how smooth the overall experience feels. I hope this feedback is useful and helps improving the app. Best regards

Great app. I enjoy using it and find it helpful for my skincare needs.

Very Good And trustable ❤️

I really am extremely grateful and happy I found this app. It’s one of the first apps ever I find to be very useful and I actually use every day. I use this app when I’m shopping in stores like Marshalls and Burlington when they have a large variety of namebrand and offbrand products so I use the app scanning section to scan product to see what works for me, which is with the whole point of using the app and I really love it

They let you do the whole analysis and only then tell you that you need to be charged to get the results

Company refunded subscription fee when emailed. Thank you lovi team.