Medical Guardian Reviews | Read Customer Reviews of medicalguardian.com

Medical Guardian Reviews | Read Customer Reviews of medicalguardian.com

Medical Guardian reviews

1,456 approved reviews, newest moderated first

Sandra
Posted Jun 12, 2026
Have not used it.
Have not used it.
Response from Medical Guardian· Jun 18, 2026
Let us know if you have any questions about your device, Sandra. We're happy to help!
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Holly K.
Posted Jun 12, 2026
THEY WERE THERE WHEN I NEEDED IT.
THEY WERE THERE WHEN I NEEDED IT.
Response from Medical Guardian· Jun 18, 2026
So glad we could be there for you, Holly!
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Kramer
Posted Jun 11, 2026
It works as described
It works as described
Response from Medical Guardian· Jun 12, 2026
Thank you for your review!
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Mary C.
Posted Jun 11, 2026
Professional and friendly customer…
Professional and friendly customer service.
Response from Medical Guardian· Jun 12, 2026
We appreciate your review, Mary!
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Basha
Posted Jun 11, 2026
Response time
Response time
Response from Medical Guardian· Jun 12, 2026
Thank you for your review!
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Maria
Posted Jun 11, 2026
Costumer service kindness
Costumer service, professional, kind, understanding.
Response from Medical Guardian· Jun 12, 2026
We appreciate your kind words about our team!
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Robert
Posted Jun 11, 2026
I feel more safe. Thank you
My medical guardian , is my best. Investment ,thank you
Response from Medical Guardian· Jun 12, 2026
Thank you so much, Robert. We're so honored to be part of your safety plan.
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Lisa G.
Posted Jun 11, 2026
My mom pushed the button by accident…
My mom pushed the button by accident but when the talked thru the machine she couldn't hear it. You need to program several numbers on your phone or it will say toll free number is calling you. They recommended we move it to her room. She pushed the button accidentally again and they never asked her through the machine if she needed help. I was next to her in the bed and they just started calling and before I knew it the firetruck were at the door. They charge you to ship it to you and you pay to ship it back. I chooses Life Alert as they can talk directly to you through the necklace and not the machine.
Response from Medical Guardian· Jun 12, 2026
Hi Lisa. We understand your frustration with our product, and thank you for sharing this feedback. Our safety protocol is that whenever the SOS button is pressed and we do not get a response, we send emergency services in case our Member cannot speak and needs assistance. Our on-the-go devices do have the capability to speak directly through the device as well. Thank you again for sharing your experience and for providing feedback.
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