MediriserReviews of mediriser.com

If you ever wanted to know what absolute fantastic customer service is, work with William. He is truly the best and made my experience with Mediriser worth 5 stars. Thank you sir for your professionalism and your kindness in getting my dad taken care of. You are appreciated.

We ordered a new hospital bed, air mattress, and safety rails from Mediriser for my elderly father, along with the White Glove installation service. Unfortunately, we experienced a delivery delay caused by the shipper/carrier. However, the team at Medriser was excellent throughout the process. They stayed on top of the carrier's schedule change and maintained constant communication with us every step of the way, to ensure everything went smoothly with delivery and installation. Mediriser's customer service was very responsive and always helpful during what could have been a very frustrating experience. Once the bed & mattress arrived, the White Glove installation team did an outstanding job with the setup and assembly. I would recommend both Medriser and their White Glove installation service.

The ordering was easy The delivery was extremely fast The merchandise was very good. Would highly recommend

Great company to buy from, with good customer service! I will definitely buy from in the future.

Mediriser was great! I did have an issue with a 3rd party, but Mediriser made everything right! I appreciate their willingness to fix the mix up with my order even though it was not their fault!

Consider carefully whether to order from Mediriser. I recommend that you avoid Mediriser. If you choose to take the risk, at least read the main return policy and then review the product page for any separate return policy, because Mediriser uses inconsistent return policies for different products. From my experience, you may find yourself suddenly unable to return an unused item or required to pay an unexpected restocking fee because some products have separate, more restrictive return policies. These separate policies are not immediately obvious on the product page either, as they are only found further down the page in a separate “returns” tab that doesn’t stand out from adjacent tabs or nondescript surrounding text, which makes them easy to overlook before purchase. After purchasing a medical air mattress, I discovered after setup that it would not meet my medical needs. I went to Mediriser’s website to initiate a return because I had confirmed returns were allowed before buying, only to discover that the specific mattress I purchased was not eligible for return due to the separate, inconsistent policy, even though the mattress was unused. I also observed that similar mattresses on Mediriser have different return policies that are equally as easy to overlook; some allow returns if the item is unused and a restocking fee is paid. Altogether, this makes the return policy structure confusing. I found customer service not only unhelpful but dismissive to the point of being almost disrespectful. Because of this, I would avoid Mediriser. If you do decide to order, check the return details on each product page before purchasing to ensure they do not differ from the main return policy.

AMAZING COMPANY!!! The customer support was great! Just call, ask a simple question and get a quick answer!! The scooter we purchased is absolutely perfect! We haven’t had any problems! We ordered an item we actually ended up not needing. We returned for a refund minus the shipping! Great company to work with!!!

Bill is the best great customer service!!!