Great
10,501 reviews
Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
10,501 approved reviews, newest moderated first
John S.
Posted
Stacy was very helpful
Response from Med Mart· Apr 3, 2025
We're so glad to hear that Stacy was able to assist you. We strive to provide excellent customer service, and we're happy that Stacy was able to meet your needs.
Cheryl
Posted
Your website was easy to navigate and the representative was very helpful with choosing product
Response from Med Mart· Apr 4, 2025
Thank you for taking the time to share your positive experience. We are thrilled to hear that you found our website easy to navigate and that our representative was helpful in assisting you with your purchase. We strive to provide our customers with a seamless and enjoyable shopping experience.
Teresa H.
Posted
When I ordered the bed I put the address for delivery and paid for a technician to build it because father n law isn’t able to. They called today saying there’s only two options wasn’t nice at all. Pretty much 200 dollars extra from what I paid from the beginning or just deliver it in a box. The reason I ordered it was to be built . I don’t understand why I had to pay an extra 200 after putting the address and they confirmed the address when I ordered it the first time.
Response from Med Mart· Apr 3, 2025
We understand your frustration. However we work through several national delivery companies and some areas are just more remote or have less availability. The only technician close enough to you was still several hours away and the additional charge is what their service costs us. We wanted to offer the option to have it shipped directly to you with the thought that maybe friends family or others in your church or community might be able to assist. In which case we also offered to refund the delivery and setup fee you paid originally. We are happy to work with you with either decision that works best for family and needs. At this time your order is on its way to your delivery and setup technician. Once received they will be calling you directly to schedule with you. Thank you for choosing us!
Marilyn D.
Posted
The person that helped me was Shawn he was very helpful and had the knowledge to get me the item that i wanted very quickly.
Response from Med Mart· Apr 4, 2025
We're thrilled to hear about your positive experience! It's wonderful to know that you received the assistance you needed and that you were able to find the item you were looking for. We appreciate you taking the time to share your feedback.
Nicole Le P.
Posted
the product tore the first time I used it. the zipper broke as well. It was totally useless and I feel totally ripped off by the company.
Response from Med Mart· Apr 2, 2025
I show this order is from November of last year. I don't see any messages or calls into our system regarding this issue. If you would like to send some images of the issue we will still attempt to get a replacement for you. With the time delay in getting this reported they may deny our attempts for a full replacement but we will always try to help in any way we can.
Larry F.
Posted
Very friendly and knowledgeable lady that helped us with the purchase.
Response from Med Mart· Apr 4, 2025
We're thrilled to hear about your positive experience! We strive to provide excellent customer service and appreciate your kind words about our team member's friendliness and expertise.
Fred S.
Posted
Would be nice if you had someone to cover customer service calls after-hours. Just want to be sure we coordinate somebody is home to open the door for delivery!
Response from Med Mart· Apr 4, 2025
We appreciate your feedback and understand the importance of convenient delivery options. We're always looking for ways to improve our services and will consider your suggestion for after-hours customer support.
Debra K.
Posted
Kristen was so helpful and answered every question I had for a EZ 2 Manual Pool lift for my son that has cerebral palsy. Our old one broke and I needed a new one for my son's therapy.
Response from Med Mart· Apr 2, 2025
We are so happy to hear that Kristan was able to help you find the right pool lift for your son. We understand how important it is to have the right equipment for his therapy, and we're glad that we could be of assistance.
