Med MartReviews of medmartonline.com

I was able to start my request on the website. I received a quick follow and quotation. I was set up quickly with an account. The process went very smooth and efficient.

Ordering was fine but when I needed to cancel the order , due to the person that the order was for passed away, I was not completely satisfied with the process. In my previous experiences, Usually when an order is cancelled there is some type of email/ text confirmation stating the order has been cancelled but I did not receive this confirmation and when I called to speak to someone they stated that the order in deed had been cancelled but no email would be sent, just the verbal and when asked how long does it take for the refund to process I was told that it was unknown due to that part is taken care of by the accounts department. I asked if I could be transferred and was advised that a number was not available and the person I was speaking to did not know the number. Just some advice for returns , send a confirmation in writing and advise the customer upfront when they are canceling , an approximate timeframe ,when the refund should be credited. The representative I spoke with was friendly but firm no other information could be given except the order was cancelled. This is what makes people not utilize certain vendors/companies. Customer service should be one of the top priorities at companies this large and this experience was not 5 star rating, unfortunately.

The people I spoke to used clear American English. Awesome!

The golden bed chair was the biggest waste of money I have ever spent in had my chair worked on 7 times before the the 1 year warranty ran out then it broke again and they said now it's your problem y it hasn't worked right since I got it don't u see the woke history it has never worked right since I have gotten it? They said O well it's your problem now. I suggest you buy a lift chair from your local Furniture Store you'll be better off!!!

Stacy, of customer service, was excellent. She was outstanding working with us regarding the item description and purchase of the handicap mobility scooter. She was very professional and knowledgeable.

Kris was alot of help and very personable. She answered all questions!

Sean was patient, courteous, and promptly sent a quote which we used this morning with him to order.

Shawn was the best