Great
10,501 reviews
Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
10,501 approved reviews, newest moderated first
Donna
Posted
Reps need a refresher course in customer service
Response from Med Mart· Apr 25, 2026
I apologize your experience was not to your expectations. We take all reviews seriously and will look into your feedback.
Linda H.
Posted
I spoke with Shawn several times over the past week, as I had many questions regarding the LRT lift. He was very patient, answered my questions to ensure I felt confident with my order.
Response from Med Mart· Apr 25, 2026
We understand the importance of the products we sell, our goal is to make sure people feel confident in their purchases. We truly appreciate we met all expectations. We appreciate your review and business!
Jim B.
Posted
I am disabled and ordered a mobility scooter. My first scooter got lost so a second one was sent but was the wrong color, I ordered blue and got a red one. I emailed and talked to customer service to see if I could get some help putting it together everything was too heavy and required a lot of bending and my disabilities don’t allow me to do that. I was told there was no tech available but they would get back to me about the color. No one got back to me and I went back and forth with customer service who finally informed me that the scooter only came in red but your website says differently. I’m still waiting for customer service to get back to me but I’m guessing that won’t happen. Overall a terrible experience from the shipping to the product itself and customer service was at best unhelpful. Would not recommend med mart to anyone. I don’t usually do Yelp reviews but I may make an exception in this case
Response from Med Mart· Apr 25, 2026
Thank you for your feedback, I will look into this order and ensure we get your clarifying information.
Richard T.
Posted
Sean was great at explaining everything. We chose to put it together ourselves.
Response from Med Mart· Apr 25, 2026
Thank you for sharing your feedback on your shopping experience with Sean. Please let us know if you have any questions!
Lynn T.
Posted
Stairlift quit working. Repairman couldn't come until a week later. That's too long to wait for service. Stranded in house.
Response from Med Mart· Apr 25, 2026
We understand the importance of your stairlift. Our scheduler will call if an appointment becomes available before your scheduled visit, we service people as quickly as possible.
Nanc
Posted
Stacy was great very helpful processing my order!
Response from Med Mart· Apr 25, 2026
Thank you for sharing your positive experience with Stacy, we appreciate your feedback and business!
MaryJo G.
Posted
Stacey was so helpful and willing to listen to what I had to say.....never rushing me. I was excited to make the deal with her this morning. I am looking forward to my new scooter and doing business with you. Thank you. MaryJo Grill
Response from Med Mart· Apr 25, 2026
Thank you for the positive feedback on Stacy. We are so glad she was able to help you find the right product. Please let her know if she can be of further assistance.
Gerald A.
Posted
The shower chair has been extremely helpful. Transferring from bed to wheelchair to a shower chair had been reduced to simply transfer to shower chair. We love it !!
Response from Med Mart· Apr 25, 2026
We are so glad the shower chair suits your needs. Thank you for providing feedback on the product. Let us know if we can be of further assistance.
