Poor
12 reviews
Michael & Son Services is listed under Craftsman.
Michael & Son Services (michaelandson.com) has 12 customer reviews on Consumer Courier, with an average rating of 2.4 out of 5.
12 approved reviews, newest moderated first
M C.
Posted
I really appreciate the feedback received from the inspections. The information is very useful and the technicians are extremely helpful. I really appreciate having the yearly service contract. My overall experience with the company has been excellent.
Michael R.
Posted
Price Gouging. Michael and Sons charged me $1,255.58 for 2 parts ($855 for an OEM board and $445.78 for a thermostat). Another reputable company "True Service Corporation" quoted me $235 for the same two parts.
Jeff R.
Posted
Poor communication and hidden fees. Stay away from Michael and Sons Service. Called and was tried to pass off to an email address. The supervisor didn't care enough to try to remedy the situation. Had high hopes, left incredibly disappointed.
Casey F.
Posted
My HVAC had an electronic part short out and melt causing the fan to stop operating. The outdoor compressor still ran and caused the unit to freeze up. I shut it down and called Michael & Son services for help. They arrived and found the bad part but somehow a large company like them and they didn’t have the part. The tech came on Wednesday and said that they would call about finishing the repair (provided an estimate for the part and repairs). No call came until Monday a full 5 days without AC and multiple attempts by me to get answers from their HVAC department. I was told on Monday that they could get the part in 3-5 business days meaning I’d be without AC for even more time while waiting for them to get something that all HVAC companies should have on had as HVAC techs. They quoted me a price of $700 to fix the unit. So after all this I called a smaller HVAC company and not only was he amazed at them not having a common HVAC part that he had already on hand he found that the tech could have easily set my AC fan up to work while waiting for the missing part. We went through a whole week without AC because Michael & Son couldn’t do something a smaller company took care of in less than an hour!!! Not only that the smaller company charged only $300 parts, labor and all. Saving me over $400 from a company trying to extort me by not giving a crap, making me wait in the summer 5 days without AC then telling me to wait up to 5 more! They didn’t have the skills and inventory to do the very job they’re claiming to do. Avoid them unless your a sadist. Shame on them!
