Nag
Posted
I cancelled my free trial on the day I…
I cancelled my free trial on the day I got it, but they ended up charging me for a full year, at first transaction failed and I also emailed them to cancel it and not charge me for it as their is a mistake, I didn’t get a reply for a whole week and without any reconfirmation or anything I was charged for a full year and I’m not gonna even be using it and theres proof I emailed them before and no use of my account. I am still waiting for a response to get a refund. Please!
Response from MindMap AI· Jan 13, 2026
Hi Nag, Thanks for bringing this to our attention, and I’m really sorry for the frustration and confusion this caused. After reviewing your case, I can confirm that your subscription has now been 𝐟𝐮𝐥𝐥𝐲 𝐜𝐚𝐧𝐜𝐞𝐥𝐥𝐞𝐝 𝐚𝐧𝐝 𝐫𝐞𝐟𝐮𝐧𝐝𝐞𝐝. You will not be charged again, and the refund should reflect back on your original payment method shortly (depending on your bank). Unfortunately, your earlier emails didn’t reach our support queue as expected, which delayed our response — that’s on us, and we’re actively fixing this so it doesn’t happen again. We truly appreciate you flagging this, and if there’s anything more we can do to help, please feel free to reach us directly at 𝐬𝐮𝐩𝐩𝐨𝐫𝐭@𝐦𝐢𝐧𝐝𝐦𝐚𝐩𝐚𝐢.𝐚𝐩𝐩 — Prasanth, Co-founder