MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

5,712 approved reviews, newest moderated first

Dorothea K.
Posted Sep 21, 2023
Everyone was courteous and helpful.
Everyone was courteous and helpful.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
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Darrell H.
Posted Sep 21, 2023
Son and patient
It does contact me or listed people immediately.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
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Colleen G.
Posted Sep 21, 2023
Mom can still live independently!
My mother has had several falls that we were notified of, and EMS was dispatched immediately to help her. We live about a 15-30 minute drive from her home but knowing she is being cared for brings us great relief. We no longer panic when we don’t hear from her or she doesn’t answer when we call. Making the drive to her home wondering if she is OK was very stressful. We love MobileHelp! They provide consistent and reliable service!
Response from MobileHelp· Sep 22, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
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Terri M.
Posted Sep 21, 2023
Cost expensive would like a lower price.
Cost expensive would like a lower price.
Response from MobileHelp· Sep 24, 2023
Thank you for your review of our service! Our Customer Service team is always happy to help review your account and find ways to reduce your billing. Please do not hesitate to give us a call at 877-827-6207. We have a variety of different systems and payment plans available.
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Paul R.
Posted Sep 21, 2023
My device no longer charges
My device no longer charges, test or works in any way I'm paying 227.00 every 6 months for something I may never have to use or want
Response from MobileHelp· Sep 22, 2023
We received your review and we are sorry to hear that you are not happy with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
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Karen F.
Posted Sep 21, 2023
Everything is wonderful except the…
Everything is wonderful except the false alarms. It would be wonderful to not worry about this. The customer service tips on how to reduce those false alarms has been helpful though.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
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Dorothy R.
Posted Sep 21, 2023
Exchange of pendent went very well
Exchange of pendent went very well. Activation and service to return existing pendent was excellent.
Response from MobileHelp· Sep 24, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
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Dorothy L G.
Posted Sep 21, 2023
Satisfied Senior
Using MobileHelp has given such a sense of security in case of medical emergencies. We have recommended this service for my sister.
Response from MobileHelp· Sep 24, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
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