MOD LIGHTINGReviews of mod-lighting.com

Response from MOD LIGHTING· Dec 8, 2025

Hi Gianluca, Thank you for sharing your feedback, and I’m truly sorry to hear about the frustration this experience has caused. Upon checking, your order was placed on November 24, 2025. For the Rivo Door Stop, our website states a shipping time of 9–14 days, and as outlined in our Shipping Policy, all orders are processed within 2–4 business days. Shipping can also move a bit slower during holidays and Black Friday due to global carrier delays. Your order is currently in transit and is now in Germany, making its way to the UK. Please also note that MOD LIGHTING operates warehouses in both the USA and Asia, and we are in the process of opening our UK warehouse to provide faster and smoother service for our European customers. No worries — one of our Senior Support Specialists will personally reach out to you to help resolve this issue and make sure you’re fully taken care of. We appreciate your patience, and we’re here to assist you every step of the way. - Team MOD

Response from MOD LIGHTING· Oct 15, 2025

Hi Laura, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the concerns regarding the item quality and return cost. Our Customer Service Manager will be reaching out to you directly to review your case and help get this resolved as quickly as possible. We truly appreciate your patience and the opportunity to make things right. - Team MOD

Response from MOD LIGHTING· Jul 10, 2025

Hi Alyiah, Thank you for sharing your updated feedback with us. We truly appreciate you giving us the opportunity to make things right. We're glad to hear that the refund for the third order was processed, and we apologize once again for the inconvenience and delays you experienced with your second chandelier order and the missing extension rods. Your experience is certainly not the standard we strive for, and we’ve shared your feedback with our team to help improve our processes moving forward. We value your patience and understanding and hope that we can provide you with a smoother experience in the future. - Team MOD

Response from MOD LIGHTING· Jan 20, 2025

Hi Greg, We appreciate your feedback and are truly sorry to hear about your experience. At MOD LIGHTING, we strive to provide high-quality products and excellent service, and it’s disappointing to learn we didn’t meet your expectations. To clarify, our Return Policy does state that customers are responsible for return shipping costs, and we may apply a restocking/refurbishing fee of 10% on returned items. However, we have a streamlined process for damaged items. If you provide proof of the damage, we can often process a refund or replacement without needing the item returned. We apologize if this wasn’t clearly communicated during your interaction. We value our customers and aim to resolve issues promptly and fairly. If you have further concerns or need additional assistance, please don’t hesitate to reach out to our support team directly. We’re here to help and ensure your satisfaction. - Team MOD

Response from MOD LIGHTING· May 21, 2023

Hi Rick, I am so sorry to hear about the experience you’ve had, this is far from what we want our customers to feel or go through. We appreciate you like our product. We understand that you had encountered some problems with the lights so our team sent some replacement parts. We apologize for the inconvenience of replacing the parts needed. One of our senior team representatives will contact you to discuss more of this issue and find a better resolution for you. We would love to make your experience with us as smooth and pleasant as possible as we pride ourselves on our work and do our very best to provide aftersales assistance to all our customers. Thanks again for taking the time to leave us a review it really helps us improve and better serve our customers. We appreciate your business! - Team MOD

Response from MOD LIGHTING· Dec 11, 2022

Hello Ruby, we are sorry to hear that you do not like the fixture while it is off. Please reach out to us via email if you wanted to return or try another fixture! Thanks so much for your business!

Response from MOD LIGHTING· Dec 11, 2022

Hello Allen, we are really sorry to hear that your experience was less than perfect! Please reach out to our customer care team via email so we can make it up to you!

Response from MOD LIGHTING· Nov 27, 2022

Hello Robyn, we are sorry to hear that you are not satisfied with the quality of the chandelier you ordered, we actually have tons of positive feedback on Aurelius chandelier. That said, we will have the team reach out as we'd love to hear your feedback on Aurelius and how we can improve our products and offerings to our customers! Thanks for your business!