Mostarle Reviews | Read Customer Reviews of mostarle.com

Mostarle Reviews | Read Customer Reviews of mostarle.com

Mostarle reviews

180 approved reviews, newest moderated first

Szilvia
Posted Dec 19, 2025
My order still hasnt be sent and not…
My order still hasnt be sent and not even shipped, and I ordered on 13th of December. Seems like scam... I would like to hear about my order or at least get my money back.
Report
JC
Posted Dec 19, 2025
ORDER #MO25496
ORDER #MO25496 Ordered on 7th December for Christmas delivery - No response to any emails or contact form. No delivery or dispatch details. No communication whatsoever, just took the money. Total scam. Avoid.
Response from Mostarle· Dec 19, 2025
Thank you for taking the time to share your experience, and we are truly sorry for how disappointing and worrying this has been. As the order had not been dispatched, we’ve cancelled it and issued a full refund to your original payment method so you’re not left waiting any longer. Depending on your bank, the refund may take a few business days to appear. We completely understand your frustration — especially with this being a Christmas gift — and we are very sorry that we were not able to deliver the experience you hoped for. Thank you for your patience, and we wish you all the best.
Report
Lisa H.
Posted Dec 19, 2025
Poor Comms and very slow to dispatch
Order MO19583. This was ordered on 29th November. As others had said no communications to say about a delay. Only today do I get an email to say it is finally being shipped, so will not arrive in time for Christmas bearing in mind it seems to be coming from China directly. Website stated 10-15 days for delivery - 20 days before even being dispatched is unacceptable:-(
Response from Mostarle· Dec 19, 2025
Thank you for sharing your order number and feedback. We are very sorry for the delay and for not communicating this sooner. We can confirm that order #MO19583 has now been shipped, and tracking will continue to update as the parcel moves through the carrier network. We completely understand the disappointment around the timing, especially with Christmas so close, and we apologise for not meeting the expected dispatch timeframe. If you need any further help or would prefer to discuss options once the parcel arrives, please feel free to contact us directly. We truly appreciate your patience.
Report
Alex Salgado G.
Posted Dec 19, 2025
Communication issues and no response about my order #MO20640
I placed an order on November 30th (order #MO20640) and have tried to contact the company several times via email, Instagram, and the support form on their website to ask about the status of my order, but I have never received a reply. I understand this is a busy holiday period and I do not mind waiting longer for the delivery if necessary, but at the moment my impression is that their customer service and communication need significant improvement, and I hope they can reach out to me through this review. Update: The company has now replied to my review and provided an update on my order, confirming that it is being prioritised for dispatch. If the delivery does not take much longer and the product arrives in good condition, I will update this review again to reflect the final outcome. Update (Final): The order #MO20640 has now been delivered and everything arrived in perfect condition. Thank you for prioritizing the shipment during the busy holiday period – the final outcome has been positive and communication improved after the initial contact through this review.
Response from Mostarle· Dec 19, 2025
Thank you for sharing your order number and for your patience and understanding. We have just checked order #MO20640 internally — it was scheduled to be dispatched on the 9th and is currently awaiting final handover to the carrier. We are now expediting this and will prioritise getting it dispatched as quickly as possible. We truly appreciate your understanding and willingness to wait during this busy period, and we apologise for the lack of communication and updates. If you need anything further, please feel free to contact us directly — we are here to help.
Report
Lars W.
Posted Dec 19, 2025
Lack of communication
I placed an order (#MO20333) on November 30th and haven't heard anything yet apart from the order confirmation. This was a Christmas present for my son, and now it seems I have to find a replacement gift in a hurry! If my order has not yet been shipped, I would like to cancel and get a refund.
Response from Mostarle· Dec 19, 2025
Thank you for including your order number and for sharing your situation. We’re very sorry for the lack of communication and for the delay. We have cancelled order #MO20333 and processed a full refund to your original payment method. Depending on your bank, it may take a few business days to appear. We understand how disappointing this is, especially as it was meant to be a Christmas gift, and we sincerely apologise for the inconvenience caused. Thank you for your patience.
Report
Tracy H.
Posted Dec 19, 2025
MO20991
MO20991 I placed my order 30th November, heard nothing since.No response to messages placed at the support center, please let me know what's happening.This is a Christmas gift ?
Response from Mostarle· Dec 19, 2025
Thank you for including your order number, and we are very sorry for the lack of updates since you placed your order. After checking internally, order #MO20991 had not yet reached the dispatch stage. Considering this was intended as a Christmas gift and we don’t want to keep you waiting any longer, we have cancelled the order and processed a full refund to your original payment method. Depending on your bank, it may take a few business days to appear. We sincerely apologise for the delay, the lack of communication, and the disappointment this has caused.
Report
Stephen S.
Posted Dec 19, 2025
Will not reply to my email. Not shipped yet.
I ordered a gift for my son for Christmas on the 5th and haven’t heard anything yet, still not shipped or updated at all on Shop app. I tried emailing and no reply. My order is # MO24029. It’s a shame because I really thought my son would love the gift but I don’t think we’ll get it. I’d like to cancel the order but they won’t respond to my communications!
Response from Mostarle· Dec 19, 2025
Thank you for your feedback and for including your order number. We understand how frustrating it is to wait without updates. We have cancelled order #MO24029 and processed a full refund to your original payment method. It may take a few business days to show, depending on your bank. We’re reviewing our communication systems to ensure customers receive faster updates moving forward, and we’re truly sorry we weren’t able to deliver the experience you expected.
Report
AJ
Posted Dec 19, 2025
No Updates Whatsoever
I placed my order on the 10th (order #MO27240) and have received no updates since, despite emailing. I understand from the other review responses that there are delays, but how long are the delays? Some type of communication about this would be helpful. If it will be be sent in the next week or so, I’ll wait it out (even though it is disappointing since it was a Christmas gift), but if it’ll be much longer I would like a refund.
Response from Mostarle· Dec 19, 2025
Thank you for your review and for including your order number – that helped us check your case quickly. We’re very sorry for the lack of updates since you placed your order on the 10th, especially as this was meant to be a Christmas gift. We’ve checked internally and your order #MO27240 is scheduled to be dispatched today. Once the parcel has been handed over and scanned by the carrier, your tracking will start updating in the next couple of days. We completely understand your frustration with the delay. If you decide you’d prefer not to wait any longer, please contact us directly with your order number and, as long as the parcel has not yet left our warehouse, we will do our best to cancel and refund. If it has already shipped, we’ll be happy to help you with a return and refund instead. Thank you again for your patience while your order moves to the next stage.
Report