Selena H.
Posted
Great customer service and good quality
Great customer service and good quality
Poor
789 reviews
My Eyelab carries more than 2,000 designer eyeglasses for less. Get 2 pairs of eyeglasses for $59.95, free eye exam included. Find a location near you!
My Eyelab (myeyelab.com) has 789 customer reviews on Consumer Courier, with an average rating of 2.4 out of 5.
789 approved reviews, newest moderated first
Selena H.
Posted
Great customer service and good quality
Alan
Posted
Great experience!
Ashley
Posted
The North Miami Beach location is filled with awesome workers with great customer service. They went above and beyond to help my daughter and husband.
James
Posted
The customer service was out standing, But the glass frames are not good. my main pair keeps falling down on my nose. I have to push them up about every 2-3 min. I have gone back and had them adjusted, still no good, the second pair for the computer, fits like a glove. but it is hard to focus. I probably will not be using My Eyelab next year. Too bad, because the prices are great. Remember that old saying, "you get what you pay for".
Response from My Eyelab· Nov 14, 2018
Hello James We appreciate you making us aware of this situation. We value your opinion and we will share this feedback with our regional manager for training purposes. Please send us your information to [email protected] with the subject line Trustpilot Review and we will assist you as soon as possible.
customer
Posted
Did not get contacts until I called 6 weeks later and they said it wasn’t in the system.
Response from My Eyelab· Nov 14, 2018
Hello We understand your disappointment and apologize for any inconvenience that this may have caused you. We value your opinion and we will share this feedback with our regional manager for training purposes.
Tracy
Posted
I had a wonderful experience at Eyelab. I got glasses for myself and my two girls. Customer service was excellent at the Lauderhill location. I would recommend Eye labs to my friends and family members. The price for all six glasses was extremely competitive.
Gironi G.
Posted
This place is the most unorganized company I have ever dealt with. They make false promises, the customer service is the worst, once they get your money you are stuck. I am still waiting for my shades to be shipped to Toronto, Canada. Every time I phone, they give me another story, It has been almost 2 months and I am still waiting for them to be shipped or posted. I want my shades. I keep calling the manager (long distance) and they give me different stories. I know it was sent to the FT Lauderdale office and they were to post it to my address in Canada 1 month ago. nobody knows what is going on there. I spent $ 754.00us. I regret every dollar.
Response from My Eyelab· Nov 7, 2018
Hello Gironi Gonsalves We apologize for all the troubles you have gone through in our store. Truly not our intention. We strive to always have our patients 100% happy and it is unfortunate this did not happen with you. Please send us your information to [email protected] with the subject line Trustpilot Review and we will assist you as soon as possible.
Karen B.
Posted
No Dr there after waiting more than an hour. Then told Dr would be doing a remote exam but tech problems. Lied to. Wasted my Saturday. Horrible
Response from My Eyelab· Nov 6, 2018
Hello Karen Beverly We understand your disappointment and apologize for any inconvenience that this may have caused you. We value your opinion and we will share this feedback with our regional manager for training purposes.