Shahana S.
Posted
Every thing from beginning to the end…
Every thing from beginning to the end got very satisfied.
Poor
789 reviews
My Eyelab carries more than 2,000 designer eyeglasses for less. Get 2 pairs of eyeglasses for $59.95, free eye exam included. Find a location near you!
My Eyelab (myeyelab.com) has 789 customer reviews on Consumer Courier, with an average rating of 2.4 out of 5.
789 approved reviews, newest moderated first
Shahana S.
Posted
Every thing from beginning to the end got very satisfied.
True B.
Posted
These people are crooks and schemers! $59, try $250. Very disappointed with the Snellville location! Do not believe anything these people may tell you, they are not reputable!
Response from My Eyelab· Nov 2, 2018
Hello True Beauty We can’t describe to you how sorry and shocked we are to know about this. We understand your disappointment and apologize for any inconvenience that this may have caused you. We value your opinion and we will share this feedback with our regional manager for training purposes.
MRH
Posted
Very professional, fast, good prices.
Juan D.
Posted
Great prices great coustumer service.
Sheli R.
Posted
They have the worst customer service I've ever experienced in my life. Not only did customer service send me 20 miles in a hurricane to a store that they knew could not do the eye exam I had to turn around in the hurricane and drive 30 more miles to a location with the customer service was pushing the equipment wasn't working once I did was able to get the exam done she lied to make the sale and guaranteed my glasses would be there 7 to 10 days 20 days later my glasses are still not there the little girl wanted to raise her voice over the phone over talk me over the phone because she knew she provided bad customer service in the end I had to cancel my order do not use this company their glasses are too expensive the customer service and just to take your money
Response from My Eyelab· Oct 24, 2018
Hello Sheli Ru We can’t describe to you how sorry and shocked we are to know about this. We take pride in our patient's satisfaction and these incidents are not in line with our philosophy. Thank you for raising this matter, we will share this feedback with our regional manager for training purposes.
customer
Posted
your advertising is very misleading on tv
Response from My Eyelab· Oct 24, 2018
Hello We value your opinion and we will share this feedback with our regional manager for training purposes. We would also like to know more about your experience, please send us your information to [email protected] with the subject line Trustpilot Review and we will assist you as soon as possible.
customer
Posted
Took too long to give me my glasses. They did not even bother to call me once it was ready. Very disappointed with the service. The prices are high and the quality is so-so. Could be a lot better.
Response from My Eyelab· Oct 24, 2018
Hello We understand your disappointment and apologize for any inconvenience that this may have caused you. Thank you for bringing this to our attention we value your opinion and we will share this feedback with our management team for training purposes. We would also like to have the opportunity to better assist you, please send us your information to [email protected] with the subject line Trustpilot Review and we will assist you as soon as possible.
Mr. And Mrs. M.
Posted
Kylie was the best at river city. She took care of us fast and efficient. Hats off to you girl.
Response from My Eyelab· Oct 24, 2018
Hello We noticed that you left us a two-star review, we would like to know more about your experience so we can improve and make it up to you, please send us your contact information to [email protected] with the subject line Trustpilot Review and we will assist you as soon as possible.