Urtopia EbikeReviews of newurtopia.com

My whole buying experience has been five stars. The responses to my questions and issues were prompt, professional and generous. I was made to feel that I am a valued customer through out my buying experience.

bought the Carbon Pro-1 (priced at $1,999 at the time). I opted for the version without the fingerprint scanner and Bluetooth extras—honestly, I prefer to keep unnecessary electronics out of my vehicles. A Bluetooth speaker on a bike feels like a bit much. The bike weighs around 37–39 lbs. It’s manageable to carry on a Saris Bone mount, though it still feels heavier than my regular mountain bike. That said, it’s impressively sleek—unless you’re specifically looking for the battery housing, it passes for a standard hybrid. No unwanted attention on the trails. Power delivery is smooth, with seamless transitions between assist levels. I use it mainly for commuting on a mixed trail—some gravel, some incline, but mostly paved. Tour mode handles most of it, and I switch to Smart when the path is undulating. The motor is quiet enough that you barely notice it unless you’re listening for it. I’ve reached a max speed of about 21 mph & with a mix of Tour and Smart, I’m getting roughly 22–25 miles per charge. My one gripe: I wish the battery released upward. I dropped it once—fortunately, no damage to the carbon frame. Overall, I’m very happy with the bike and looking forward to ditching the car for my commute. That said, I’ve only had it for a month, so longevity is still an open question. With so many brands out there, at some point you’re just placing your bet and hoping it pays off.

Great service fast response I own three of them.

Excellent customer service! Every support personnel responded promptly & courteously when we reached out for assistance. Can't wait to receive our order which is coming in multiple shipments.

I was having a problem with my kick stand on my carbon one pro reached out to customer service and now they're sending our a replacement free of charge!! Thank you

Tell us more about your experience Want a tip? I love the E-bike light and very nice looking smooth riding plus i love the different modes that you can use very easy to assemble , probably take you a good 45 min to a hour from in boxing and putting it together the support i got from Reese was awesome i’m pretty sure customer support is i very highly to there customers

Great bike. Third one. Just needed tech service for setting up the app. Great fellow from China zoomed with me and fixed issue in no time. It was fun chatting half way around the world.

We purchased e-bikes over the holidays and we just got the opportunity to use them given the cold winter. We absolutely love the bikes we purchased! Additionally, the customer service is great.