Mike S.
Posted
The individual chatting with the…
The individual chatting with the potential clients handle the chats appropriately.

Excellent
68 reviews
Ngage Live Chat provides website visitors the ability to engage with a live operator 24/7, helping reduce your website bounce rate and improve your conversion rate. Call us at 866-201-8169 to learn more.
Ngage Live Chat (ngagelive.com) has 68 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
68 approved reviews, newest moderated first
Mike S.
Posted
The individual chatting with the potential clients handle the chats appropriately.
Andrew Darling Law, P.
Posted
Incredibly helpful for my small firm. Allows my firm to engage potential customers on multiple platforms 24 hours per day. You will not regret it!
Response from Ngage Live Chat· Oct 11, 2021
Thank you Andrew. We are appreciative that you gave Ngage a shot and pleased to hear it is working for your firm!
Sara L.
Posted
I think we are converting more web surfers to contacts this way.
Response from Ngage Live Chat· Aug 13, 2021
Thank you for sharing Sara. Converting more visitors to contacts is our number one goal. Please do not hesitate to let your account representative know if we can improve your experience in any way. Thank you!
Sam M.
Posted
A nice feature to add to the website, but it has not made a significant impact on our website visitors being converted to leads.
Response from Ngage Live Chat· Jul 26, 2021
Hello Mr. Morgan, thank you for giving Ngage a shot and for leaving a review. For some firms, we have seen that it can take a couple months to see the true impact that Ngage has on their conversion. We would suggest that you continue to monitor, and if you'd like we can set up a quick call to go over best practices. Thank you!
Ashley E.
Posted
Good service with easy call transfer options.
John
Posted
The professional service of my account representative has been outstanding and deserves 5 stars. The 1 star rating is focused on the fact that NGage Live Chat has not produced any valid leads or new clients.
Response from Ngage Live Chat· Apr 26, 2021
Hi John, we are sorry to hear that. Ngage only charges for valid chats (relevant to your firm's practice areas, within your geographic area, must be a new contact). So if we have not chatted with any relevant visitors from your website, you should not have a bill. We will have your account representative reach out to you to offer some adjustments so that you can get the most out of the service. Thank you.
D S.
Posted
Very happy with the service. Just started up thinking we didn't have much to lose by engaging with potential clients on our own website when we are not always available. Right away, we signed up our first contact and couldn't be happier. In fact, our client said that he specifically was impressed with our use of technology by having a real live chat feature on our website whereas most other law firms do not. Thanks Engage!
Response from Ngage Live Chat· Apr 15, 2021
Thank you Mr. Smith, we are happy you gave Ngage a shot and impressed that you signed your very first contact! Here's to continued success.
Jeff F.
Posted
We've been using this feature on our website for several months. I'm impressed by how well the live chat people keep those visiting our website engaged and how well they obtain pertinent information from the visitor. Behind the scenes, the business aspect of using this feature has been seamless!
Response from Ngage Live Chat· Apr 8, 2021
Jeff, thank you so much for sharing. We are glad you have had an impressive experience with Ngage!