AT
Posted
Opted for the services and within 2…
Opted for the services and within 2 months the company closed operations. Still awaiting for the refund which is still not processed.

Excellent
19 reviews
Nila is a global Elder Care company helping NRIs and diaspora families care for their loved ones in India. Backed by leading institutional investors, we work with highly vetted medical Care Managers to provide trusted, compassionate support from home visits and medical appointments to 24/7 emergency response, daily check-ins. Our mission is simple: to give families peace of mind knowing their elders are cared for, just as if they were there themselves.
Nila Cares (nilacares.com) has 19 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
19 approved reviews, newest moderated first
AT
Posted
Opted for the services and within 2 months the company closed operations. Still awaiting for the refund which is still not processed.
PD
Posted
We needed help for our elderly parents, and after talking through their needs the Nila team put everything in place so whatever our parents need from medical, emotional support, advice on any issues they can help. Importantly we can get in touch with someone at any time.
Response from Nila Cares· Apr 2, 2026
Thank you so much for your kind words and for trusting Nila with your parents’ care.
Chris
Posted
I have never had a problem with nila.uk.com 7 orders all arrived next day and the product is always 💯 thanks nila for your efficiency in always providing support for customers NILA.UK.COM IS NOT A SCAM THEY'RE ALWAYS RELIABLE AND HELPFUL Thanks for your service and brilliant products thanks Chris Aberdeen
Shoubho
Posted
I have been a subscriber of Nila services for some months now. The care managers assigned to my parents are really dedicated , supportive and understands the needs of my parents. They keep me posted on a regular basis. Even though you can never really stop worrying , but it feels great & reassuring to know there is someone / a team of responsible individuals who are immediately available to help & support your parents and that too with personal care and compassion.
Response from Nila Cares· Feb 20, 2026
Thank you so much for your kind words and for trusting Nila with your parents’ care. It truly means a lot to our team to know that you feel reassured and supported. We understand how difficult it can be to care for loved ones across time zones. We’re grateful to be part of your parents’ support system and are always here for you. 💙
Yogesh B.
Posted
We have been using Nila Elder care services for almost a year now. The care, responsiveness, followups etc have all been very amazing especially when we are not in the same country and being worried all the time what is happening when we are in opposite timezones. They are our go to person when we are stuck especially around medical issues, taking our parents for hospital visits, checking in with doctors, supporting in billing and navigating the hospitals in delhi. Last year we had to go into a surgery for my Dad and we depended on them to get all the prep work done and keep us updated. Very reliable and we are very greatful for them. We primarily work with Vishal who is our go to person and we cannot thank him enough for being there to care for our parents.
Response from Nila Cares· Feb 16, 2026
Thank you so much for your kind words and for trusting Nila with your parents’ care. We know how stressful it can feel managing medical needs from a different country, especially across time zones. It means a lot to hear that our coordination, updates, and hospital support gave you peace of mind. We’ll be sure to share this feedback with the care team on the ground. Grateful to support your family.
himangshu H.
Posted
I have been using them for two months now. I lost my father suddenly last year and my mother couldn’t stay with me for long . I also couldn’t travel. They have been helping me navigate some of my toughest times
Response from Nila Cares· Jan 21, 2026
Thank you so much for sharing your story with us. We are incredibly sorry for the loss of your father and the difficult time you’ve had being away from your mother. Hearing that we have been able to support you through such a challenging period means more to our team than we can say. It is truly humbling to know that our Nila has provided you with some comfort and help when you needed it most. Please know that we are here for you. Wishing you continued strength and peace.
Sam
Posted
This organization has people with compassion, empathy and they genuinely care. The proactive communication stands out. My transactions were cashless and the conversation doctors was very transparent to me. This organization has skills to onboard support staff too. I experience has been the best and I will say that they are reliable, trustworthy and just like family.
Response from Nila Cares· Aug 12, 2025
Thank you for your trust in us!
Venkat R.
Posted
I want to take a moment to express my sincere gratitude for the exceptional care and compassion you provide to my Mom and family members. Your dedication, patience, and kindness make a tremendous difference in their quality of life, and it brings us great comfort knowing they are in such capable hands. From the thoughtful attention to their daily needs to the genuine companionship you offer, it’s clear that you truly care about their well-being. It means so much to see them not just cared for, but valued and respected. Thank you for being a steady source of support, comfort, and dignity in their life. You are truly making a positive impact, and we appreciate all that you do.
Response from Nila Cares· May 8, 2025
Thank you so much for those kind words!