Mandy R.
Posted
Terrible Customer Service — Order Canceled Without My Request
Title: Terrible Customer Service — Order Canceled Without My Request I ordered the BLACKPINK Lisa “Shut Down” katana in early September for $223.48. Order #5790. The advertised production time was approximately 21 days, which I completely understood. After that timeframe passed, I contacted customer service several times requesting updates. I was repeatedly left without answers, despite being promised someone would look into my order. Concerned about the lack of communication, I opened an Item Not Received dispute through PayPal. Instead of providing an update, NIMOFAN refunded my purchase and informed me that my sword had already been completed and handed over for shipping, but they had intercepted it. I NEVER requested a cancellation. I simply wanted to know where my order stood! I’ve since contacted them multiple times explaining that I still want the katana, but once again, no response. It’s incredibly frustrating because I genuinely wanted this product and was willing to wait. All I expected was basic communication. I can’t speak to the quality of their products, but their customer service has been extremely disappointing. I would hesitate to purchase from them again.