Nuvet LabsReviews of nuvet.com

Response from Nuvet Labs· Feb 23, 2026

We take concerns like this very seriously and would like to clarify what we are seeing on our end. After carefully reviewing your account history, we do not have any record of a cancellation request prior to this most recent shipment. The last time we spoke with you was to update your shipping address to ensure your auto-ship order was delivered correctly. There was no cancellation request made at that time. We would never knowingly continue billing a customer after a cancellation has been properly submitted and processed. If a cancellation request is received, it is documented and the auto-ship is immediately stopped going forward. We are certainly not ignoring you, and we apologize if there has been any delay in response. We want to resolve this quickly and transparently. If you have confirmation of a prior cancellation request, we encourage you to contact our Customer Care team so we can review it right away. Please call us at 1-800-474-7044 (Monday–Friday, 7:00 AM – 5:00 PM PT). We are happy to walk through the timeline with you and make sure everything is handled appropriately. Our goal is always clear communication and fair resolution, and we appreciate the opportunity to address this.

Response from Nuvet Labs· Jan 26, 2026

Deborah, final delivery is handled by USPS, not Nuvet Labs. Please speak to your postal carrier if you have issues with how they make their deliveries.

Response from Nuvet Labs· Jul 17, 2025

Thank you for your review. We’re sorry for any confusion regarding your Autoship timing and appreciate you bringing it to our attention. Our system allows customers to fully customize their Autoship schedules online, including shipping intervals for each supplement. Based on our records, it looks like the current settings were selected during your account setup, and we haven’t received any requests to adjust them since. We’d be happy to help fine-tune the timing so you receive your supplements exactly when you need them. Please feel free to reach out to our Customer Service team at 800-474-7044, Monday through Friday from 7 AM to 5 PM Pacific Time—we’re here to help make sure everything works perfectly for you.

Response from Nuvet Labs· Jul 14, 2025

We have several Chris Smiths in our database. I have requested more information from TrustPilot to look into your account. UPDATE: Thank you for your feedback. We’re sorry to hear about your experience with delivery time. We’ve tried to locate your order to better understand the issue but haven’t been able to identify your account based on the information provided. We take shipping speed seriously—our average delivery time in June was under 4 calendar days from the time the order was placed. We’d love the opportunity to look into your specific situation. If you're open to it, please contact our Customer Service team at 800-474-7044, Monday through Friday from 7 AM to 5 PM Pacific Time. We're here to help and want to make things right.

Response from Nuvet Labs· Mar 24, 2025

You have no identifying information for us to review the account. We are requesting TrustPilot step in.

Response from Nuvet Labs· Mar 24, 2025

Thank you for reaching out and letting us know about the damaged bottle you received. We’re truly sorry to hear about this. While we take great care in packaging our products, sometimes mishandling during transit by USPS can lead to unfortunate situations like this. We’re especially disappointed to hear about your experience since you’ve been a valued customer for 4 years. Your loyalty means the world to us, and we’re committed to ensuring you always receive the quality you expect. As this is the first issue you’ve encountered, we sincerely hope it doesn’t overshadow the positive experiences you’ve had with us. Please share the photo with us, and we’ll gladly arrange for a replacement to be sent your way. Your satisfaction is our priority, and we’re confident we can make this right. Thank you again for your support. We truly appreciate you.

Response from Nuvet Labs· Feb 27, 2025

We’re sorry to hear about your frustration with your Autoship orders, and we appreciate the time you've spent with us over the years. Our goal is to make the process as convenient as possible, and we regret that this hasn’t been your experience. To cancel your Autoship subscription, please call our Customer Service team at (800) 474-7044, Monday–Friday, 7 AM–5 PM Pacific Time. We’d also be happy to discuss any adjustments to better fit your needs. We appreciate your patience and hope to assist you in any way we can.

Response from Nuvet Labs· Feb 24, 2025

Thank you for your feedback, and we truly appreciate your loyalty over the past nine years. One of the most important aspects of formulating our products is using the best ingredients while avoiding artificial binders and fillers. Because of this commitment to quality, you may notice differences in color, texture, or odor from lot to lot. These variations are completely normal and a result of our use of natural ingredients rather than artificial additives that mask these differences. Every batch is tested three times for potency, purity, and safety before being shipped, and in 25 years, we have never had a recall. We are confident this lot meets the same high standards we have always upheld. Regarding your concern about Autoship, please note that Autoship is not mandatory. Our website offers the option to place one-time orders at any time, allowing flexibility based on your needs. For those who do use Autoship, adjustments, pauses, and cancellations can be made via phone or email, with email requests typically addressed within three business hours. We understand that ease of management is important, and we will share your feedback with our team. As for your shipping concern, we’re sorry for any frustration. Address changes need to be updated before an order processes to ensure accurate delivery. While we always strive to assist, once a package has shipped, our options to retrieve or redirect it become limited. If you'd like to discuss this further, we’d be happy to assist you. Please reach out, and we’ll do our best to help.