Oakley Standard IssueReviews of oakleysi.com

I only received one set of prescription lenses while the other was not prescription.

This backpack looks amazing. It feels extremely well built. I am Reserving the right to edit this review and do a more complete review after I receive the correct item. A little disappointed that I was sent the wrong color that I ordered. I now have to return and wait several weeks on a replacement because the color matters for my job. It’s an annoyance but not a deal breaker.

website is a nightmare to navigate. In the end , it forced me to buy frames with lenses that I did not want, and then buy the lenses I did want separately. Then it and charged me tax on the lenses, even though it knows I'm a tax exempt buyer. Now I'm off on a multiple step process to get my taxes back, which wastes my time to navigate. My state will fine this vendor $3500 if it fails to honor my tax exempt status. And what takes this company so long to ship. It's 2026 and when i tried to submit this the website blocked me.

It is really frustrating that it takes up to three business days to see if the prescription you have will even work with the sunglasses you select. I'm not sure why there isn't an option to put in your prescription numbers then show a customized view to see what sunglasses are actually available. The alternative is hoping and choosing the frames will work.

Prices have increased while quality has remained stagnant or decreased. I have been a customer for over a decade and do not appreciate the price increase over the past few years.

Oakley Perf 5 Utility Pant 2.0 came apart at the seat seam after just 2 washings.

I ordered a pair of Oakley Holbrook Mix sunglasses with gloss black frames and black Prizm lenses. Shipping from Oakley S.I. was prompt, and initially, I had no complaints. The Prizm lenses looked great, although I had expected a more pronounced mirror finish. Not a deal breaker, but worth noting. At first glance, the frames appeared well-made. However, after a couple of days of wear, I noticed an uncomfortable issue: a protruding plastic seam inside the nose bridge was causing irritation and left my nose raw. Due to work constraints, I couldn’t access the instant messaging help desk and was unsuccessful in reaching customer service by phone despite multiple attempts. It wasn't until I left a negative review that Oakley S.I. responded. To their credit, they overnighted a replacement pair at no cost, which I appreciated as a good faith gesture. Unfortunately, the second pair had the exact same issue—this time, the seam was on the opposite side of the nose bridge. I ended up sanding and lightly torching the seam myself to make the frames wearable. While I appreciated Oakley’s quick replacement, it's clear that the overall product quality has declined significantly. Oakley was once a top-tier brand, but since moving production overseas, the craftsmanship has noticeably suffered. Unless Oakley makes a serious commitment to restoring product quality, ideally by bringing manufacturing back to the U.S., I don’t see myself purchasing from them again. For those in the market for quality sunglasses, I recommend exploring U.S.-based alternatives like Fuse Lenses, which offer better comfort, craftsmanship, and value.

At this point I don't know if they have an employee shortage or qualified worker issue. I placed an order back on March 21st and the order said it would arrive April 3. I received no follow up emails or contacts. I finally called and was told my "item was lost in the warehouse." I was then told I could ask for a refund or the item to be re-ordered. I chose re-order which at this point I feel was a mistake. My new order was supposed to arrive today, May 3rd. I spoke via chat 3 days ago to a representative. They said my item was made and awaiting shipment and should arrive today. Again, no update on my account, just "in-process." They never gave me a tracking shipment number. I called the representative today and they only told me that it is "in process". I kept asking where they were in the process and she would not say. I asked if they had a worker shortage and she stated that they did. I then jumped on the chat and spoke to a representative or possibly AI and they said my package will arrive today if it says it will. I said what's the tracking number and they said they have to make one. At this point I am not expecting my item and will most likely cancel and hopefully get a refund. I have been a loyal supporter of Oakley SI since 2005. I have never had anything but great service from them over the years until now. I just don't know if that's indicative of how the company is being run or what they think of veterans now.