Average
241 reviews
Shop designer women's clothing, jewelry, handbags, shoes and beauty. For every item sold, 20% of proceeds are donated to important causes within health and wellness, climate action and gender equality. Free Shipping & Returns.
Olivela (olivela.com) has 241 customer reviews on Consumer Courier, with an average rating of 3.3 out of 5.
241 approved reviews, newest moderated first
JB
Posted
Chandler is a great salesperson. She made sure to highlight everything Olivela does for charity.
Response from Olivela· Jul 1, 2025
Thank you for your kind words! We're thrilled to hear Chandler provided such a positive experience and shared the mission behind Olivela. Supporting great causes is at the heart of what we do, and we’re so glad that stood out.
customer
Posted
The two young ladies in the store in Nantucket are lovely and very helpful
Response from Olivela· Jul 1, 2025
We're so glad to hear our Nantucket team made your visit a great one. Providing exceptional service is very important to us, and we're thrilled to know you had a positive experience.
Miha
Posted
I gave 4 stars because it took some time before refund me for a return, but other than that, the item I ordered from them it was good quality and arrived on time.
Response from Olivela· Jul 1, 2025
Thank you for your feedback! We're glad to hear you loved the quality and timely delivery of your order. We apologize for the delay with your refund — that’s not typical of our service, and we’re always working to improve. We appreciate your support and hope to welcome you back soon!
Lisa
Posted
I have had the exact same problem. I ordered 2 dresses. Returned both and have proof of delivery. It’s been over 6 weeks. I have emailed several times and called several times. Still no resolution. I was offered a gift card and replied I wanted a refund. The dress was beautiful but as a result of not crediting for the return I will no longer order from Olivela and wouldn’t recommend.
Response from Olivela· Jul 1, 2025
We’re truly sorry to hear about your experience. What you described is not typical, and we understand how frustrating this delay must be. Please know that we take issues like this very seriously. We are committed to resolving your refund as quickly as possible and ensuring it doesn’t happen again. Thank you for bringing this to our attention — your trust means a great deal to us.
Julie N.
Posted
I ordered two dresses. Both were beautiful just way too small for my normal size. Anyway returned promptly and well over 30 days later have not received a refund. Roughly $1600. Have never experienced this before. The company has responded to my inquiries but has asked me to be patient. Personally think that this is way too long to be left in limbo on a refund especially of this size and reached out to Amex to handle it.
Response from Olivela· Jun 4, 2025
Thank you for your feedback. We're truly sorry for the delay in your refund — this is not the experience we strive to provide. While issues like this are rare, we understand how frustrating it can be, especially for a high-value return. We're actively reviewing your case to ensure it's resolved quickly. We appreciate your patience and want to reassure all our customers that timely refunds are the norm at Olivela.
US Based B.
Posted
Do not sell or purchase from Olivela. They do not pay their vendors. They have invoices open for product they sold over a year ago.
Response from Olivela· Jun 4, 2025
Thank you for bringing this to our attention. We take these matters very seriously and are committed to maintaining strong relationships with all of our partners. While this is not reflective of our usual business practices, we are actively looking into the concern. Olivela prides itself on providing a trustworthy experience for both customers and vendors, and situations like this are rare.
Hillary
Posted
Thank you Colby! Shopping for a wedding guest dress was seamless with her help!
Response from Olivela· Jun 4, 2025
We’re thrilled to hear Colby made your dress shopping seamless. Providing exceptional service is our top priority, and we’re so glad we could be part of your special occasion. 💛
Sharon Kenney K.
Posted
I bought a dress on April 9th and it was delivered on April 14th. Sadly, the dress was way too large. I carefully put it back in the original packaging and requested the return on that day, April 14th. I dropped it off at the FedEx store on April 16th. To my surprise, I received a note on April 28th saying the return was denied. I immediately called to ask why. When I didn’t get a response, I sent an email asking for the reason as all return criteria had been met as far as I knew. I sent another email April 29th and again on April 30th. Finally, on April 30th, I received a response saying that the tags on the garment had been removed so the return was denied. That is a blatant lie. I sent a letter to the VP of Experience at Olivela via LinkedIn with no response. I sent letters to NY and Columbus with no response. I just filed a complaint with the Better Business Bureau. I see this has happened to a number of people. Avoid this company at all costs. Update on June 10th: No one from the company has contacted me yet, even though they said they would!
Response from Olivela· May 28, 2025
Thank you for your feedback, and we're very sorry to hear about your experience. This is not typical of the service we strive to provide. While we must follow our return policy, we take concerns like yours seriously and are actively reviewing this situation to ensure it’s resolved fairly. Olivela is committed to providing a safe and reliable shopping experience, and we sincerely regret any frustration caused. One of our Customer Care Representatives will contact you so we can resolve this issue.
