OnPay | Payroll + HRReviews of onpay.com

I am a CPA who has managed payroll for hundreds of employees on ADP and Quickbooks. I started a new job and OnPay calculated my pay as 13.33 hours for 3 days of work. The non-english speaking rep couldn't explain the math but insisted it was right.

When we found OnPay and started the enrollment process, it was much easier than expected. After one phone call, the transfer process was started, and our target payroll date was set. The integration of our data was quick and easy to complete. Their system is easy to navigate, and taxes were set up to pay automatically; even the various local taxes were set up by OnPay at the correct rates, etc. We have a smaller payroll, but they gave us their best service at a reasonable price. They are a great solution for businesses of all sizes, with affordable pricing, excellent support resources, responsive performance, and user-friendly interface. Thank you OnPay!

I upped it to 3 since they replied: I hope they go to the chat bot and see if it ever understands when you ask for an agent, human, person, operator etc. It always says it didn’t understand even though it will say it can get one. The chat bot is awful it says: "We always aim to provide the best support possible, and I apologize if I haven't met your expectations. If there's anything I can do to help or if you'd like to speak with a human agent, please let me know." But it NEVER can connect you. It then says: "If there's anything I can do to help or if you'd like to speak with a human agent, please let me know. Generated by AI says: Agent OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: I've been trying to get an agent and you say you can do that but then can't OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: AGENT OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: This: if you'd like to speak with a human agent, please let me know. OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: PERSON OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: LIVE PERSON says: LIVE AGENT OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: OPERATOR OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: HELP FROM A PERSON OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: How do you get an agent OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question."

Since the beginning, my time with OnPay has been very pleasant. The customer support I received in the beginning for onboarding, learning the system, and first payroll was phenomenal. The ongoing customer support and support availability is great. The portal and system is very easy to use, and the value for the money is great

If your company has two rates for employees, or blended (weighted) pay system, Onpay is the WORST payroll provider. This cost me thousands of dollars for inaccurate payroll calculations. Never apologized, never offered to waive their fees. So relieved that HomeBase finally offers Guideline for 401k, switched immediately.

They are very efficient when you call by phone and quickly help resolve any problems with payroll payments.

huge disappointment with the billing. i did what i needed to do to close account and there was an error from there crappy system and they billed me for months. good luck canceling service when you need to best to close your bank account so they dont screw you over

We had a great experience from checking out the product to onboarding. I appreciated Emily’s help with setting up the company. The resource documents on the site were helpful, although I did struggle to figure out which were included with my subscription. Additionally, they uploaded our past data quickly, which allowed us to run payroll the following week.