OnPay | Payroll + HRReviews of onpay.com

Excellent problem resolution. No hidden fees like the leading company. Good phone support. If a tech doesn't? know the answer, it is quickly elevated until satisfied.

System functions are simple and smooth. The best part i liked is the service calls. I am really impressed with service calls management. The team is very clear and providing right answers for our queries.

Garbage services and really shady. This losers made me go through hours of onboarding process just to tell me later they can’t provide me services without telling me the reason. Do yourself a favor a don’t waste your time with this garbage company Edit to their reply: notice how garbage their reply is, they literally proved my point they. You guys are getting reported to the CFPB losers.

Terribly long hold times and they don't provide the basics that other payroll companies provide. For example, if you want them to handle your payroll taxes and filings they make you fill out PAPER power of attorney forms that are notarized (5 pages of filling out information) for every state you have employees. Every other payroll company does this as part of their onboarding processes and is all automated. Try asking for someone to help - you'll get put on hold for 15 - 30 minutes easily and let me predict the answer you'll get "no, we can't help you".

When it works, it works well. But if you have a problem, this is the worst company to deal with. -If you catch them in the morning, hold time is just 30mins. Later in the day, I've been on hold for 45mins. -The ticketing system is a sham. You have to log the ticket and then call to get their attention on the ticket. If you don't consistently follow up your ticket will be closed without even you getting notified and your problem will not get solved. -Tax issues will have months and several follow ups. I have not got the resolution for a tax issue that I raised last December. -No option to talk to a manager or anybody other than the agent.

OnPay's new account team who helped me set up payroll were outstanding. Their payroll platform is user-friendly and clean and crisp. Fantastic experience thus far.

OnPay made payroll setup easy, especially with their support through Middesk for payroll tax accounts. The platform is user-friendly, and their customer support is accessible both online and by phone. Highly recommend for a smooth payroll experience!

Pricing is great and onboarding was super easy. Emily from the onboarding team was amazing.