HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Customer service was very helpful in getting us needed Onset Data Loggers before ours expired!

Great service, ordered item and had a credit card issue. Instead of canceling order Onset shipped it anyway and we straightened out the problem after the fact. No delay for repair part.

I ordered a 2nd set of 10 Hobk loggers and have now received them fine this time. Haven’t had a chance to see if they all work yet. Bill Templin

Everyone is always so very helpful at Onset, from configuration, to ordering to tech support.

My order was confirmed more than a week ago. Shipping will not occur until more than a week from today. Why is it taking so long?

I needed some help with my iPhone recognizing the devices. Had great support

Onset was able to provide me several data loggers 2 weeks sooner than they expected so that I was able to compete my work on time! Very professional.

a) Inexpensive, Easy to Set Up Wireless Sensor Network: Seems great, but the wireless sensors are of poor quality and often fail. In my mind it would make logical sense to make soil moisture and rain gauge sensors water proof, but I have noticed moisture intrusion multiple times. Also, the data being recorded with the soil moisture probes is highly variable and the rain gauge’s plastic construction seems flimsy and does not help protect against needles and other debris. b) Cloud Data Storage with an API: I really liked this idea, but both the API and online data download interface are clunky. The API has super low limits when it comes to how much data it can pull (1-day at a time basically) and has virtually no support. The Hobolink webpage offers exports but is also limited in the number of records it can export. If a sensor is ever unplugged and replugged it shows up as a new data export column and needs to be manually reselected during export. Also, I noticed some truncation issues with significant figures in exports especially in regards to rain gauge data. I am showing 6 that have permanently gone offline for one reason or another since February 2020 (out of ~35) - its Sept 2020 now. I believe all of them have failed for different reasons. We had one that wouldn't hold a charge for more than a week, one that was reading the same soil moisture reading regardless of soil moisture, one that was unable to connect to the logger out of the box, one that had a faulty seal and let moisture in, one that lost its connection and never recovered, and I believe the 6th was a similar connection issue. This list of 6 doesn't include ones that we have been able to fix through resetting or reconnecting. My biggest complaint, however, would be long wait times on hold with customer service, emails that have gone ignored, and promises to get back with me that have gone unfulfilled, the biggest example would be the sensor that we got in yesterday was from a case I opened at the beginning of August. When I have be able to talk with someone, they are always helpful and willing to send replacements under warranty but getting a voice on the other end of the line, or an email response is often difficult.