ORIGIN PCReviews of originpc.com

I am extremely pleased with the new Origin PC I've received, and I am impressed with the communication, support and service from Origin PC. I ordered my PC from Origin PC, and they updated me on about a daily basis as to the progress of the system. I misjudged the timing, and as my luck would have it, the ship date of the system was scheduled to be the day before I went on vacation with my family (and would not be home to receive it). I contacted Origin PC, and they agreed to hold the shipment until I returned from my vacation, which I appreciated. I was contacted by Origin PC after my vacation and given a tracking number for my shipment. I had selected 2-Day Air as the shipping option and was looking forward to receiving it. On the day it was supposed to arrive, I noticed the shipping information had the system going to an address in another state. I contacted Origin PC, and later that day, Jake contacted me to let me know the system had been shipped to the wrong address. Of course I was disappointed, but then I was also appreciative of a number of steps that Jake and Origin PC took to rectify the situation. First of all, I appreciated the fact that Jake was open, honest, and took responsibility for what had occurred. Many companies would not take the time to communicate with you on an honest level, and it meant a lot to me. Mistakes can happen, and it's important to address the mistake and fix the situation. In addition, I can't help but think me requesting a hold on the shipment due to my vacation may have contributed to the problem. Jake informed me that as they worked to retrieve the system that shipped to the wrong address, Origin PC would build me the same PC and ship it to me, so I wouldn't have to wait for them to recover and inspect the first PC, adding to the delay. They also appeared to work quickly to get the new system built/inspected/tested and shipped to me. In addition to the excellent customer service to communicate and resolve the situation, Origin PC upgraded my shipping to Next Day Air, they gave me the choice of choosing a Gaming Headset or Gaming Keyboard/Mouse (I chose the headset), and credited my account because the promotions effective at the time of the new PC build happened to be better for my Millenium Origin PC than when I first placed the order. In all honesty, I wasn't looking for any of the extras, I just wanted the PC that I ordered, but I am very thankful to Jake and Origin PC resolving the situation in a way that I would call beyond satisfactory. I've had the PC here for a week now, and it's just incredible. It's about silent in its operation with just a little increase in noise when gaming, remarkably fast, incredible graphics, and I could go on and on. I would HIGHLY recommend for anyone to purchase an Origin PC. They are made to order, and professionally built. This is actually the fourth Origin PC I've purchased (one in 2011, one in 2018, a laptop in 2020, and now this new PC). The build quality is phenomenal and the performance is off the charts. In fact the 2011 PC is still running incredibly well with a slightly upgraded graphics card (but I do have my eyes on that hard drive, a 14 year life span is pushing it).

Eddy and Bryant were great reps to work with. They communicated my order status very well. They listened to my story. They just made my buying experience as pleasurable as possible. I'm so glad I spent my money at Origin. My new PC is awesome in every single measurable way. They beat the desktop it's replacing hands down. I would buy from them again in an instant.

Second time purchasing a PC! Top of the line products, service and support

Very quick response to my issue with a failed SSD that I had installed. Nice to speak to a person instead of a text or chat.

Constant contact by real people.

Having a Sales Rep assigned to keep you informed about your order makes the shopping experience 10x better. The way they update the status of your order aswell by telling you what stage it's in also improves my experience when ordering.

I think I've ordered 7 Origin PCs or laptops including this one, and while the experience is generally good, this was definitely the best. My designated contact Jay F. kept me informed every couple of days on what was going on while my machine was being built. I really appreciated that he over-communicated instead of under-communicated -- such a rare thing these days. The machine itself is gorgeous and works very well -- for example, I was able to play Baldur's Gate 3 without any noticeable lag, despite having all of the settings to "ultra." And while I'm usually not a fan of the built-in control panel apps that manufacturers build in, I have to say that the Origin Control panel (which my previous laptops didn't have) is pretty easy to use. I'm very happy with my purchase.

I called and was helped by Flex, in sales. The original intent was to get a quote for a laptop, but was rewarded with significantly more information than I was expecting. I think the overall call was close to 2 hours and Flex was very patient and informative. Walked me through a plethora of questions for both laptops and desktops. Even when I accidently hung up, he must have called back within 10 seconds. Hands down awesome experience and I am very happy to say so! ***I won't slander another company, but I will say Flex was leaps and bounds better than the two other techs I spoke with from a competing custom pc business. *** I hope my eminent future with Origin remains this fruitful.