tiffany M.
Posted
I disputed charges that someone stole…
I disputed charges that someone stole from me and I hae to wait 90 days, that's not right. I'm debating on contacting an attorney.
Response from Oxygen· Jun 13, 2023
We are sorry to hear about your experience, Tiffany. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis, and the investigation process typically takes 45-90 days depending on the dispute. Our disputes team does provide customers with updates as soon as they are available. If you have any questions, please reach out to [email protected]. We appreciate your patience while your claim is being investigated.