Michael
Posted
Great Customer Service when my account…
Great Customer Service when my account was hacked.
Response from Oxygen· Apr 20, 2023
Hello, we are always here to help, and we really appreciate your taking the time to leave us this feedback!

Poor
273 reviews
Oxygen is a digital banking platform tailored to meet the unique needs of freelancers, digital natives, and small businesses – providing worry-free banking solutions to the nearly 60 million people who make up the ever-expanding segment. Through the Oxygen app, users can manage everyday expenses on their Oxygen Visa Debit Card, helping provide freedom, flexibility and predictability.
Oxygen (oxygen.us) has 273 customer reviews on Consumer Courier, with an average rating of 2.5 out of 5.
273 approved reviews, newest moderated first
Michael
Posted
Great Customer Service when my account was hacked.
Response from Oxygen· Apr 20, 2023
Hello, we are always here to help, and we really appreciate your taking the time to leave us this feedback!
mike
Posted
You canceled my debit card before its expiration date with no warning and took over a month to replace it and those I contacted in customer service responded with incompetence and outright lies It's a shame no one wanted to hear more when might have been able to resolve the problem. You asked
Response from Oxygen· Apr 20, 2023
We’re sorry to hear about your experience and we'd love to look into this further. Please send us an email to [email protected] or call 866-287-7021 from 10am-6pm EST Monday through Sunday.
Stephanie E.
Posted
Worst bank ever!!! Been with them over a year and have to wait 30 days for a hotel deposit to go back on my card F!$#@ing b*@$&hit!
Response from Oxygen· Apr 17, 2023
Hello @Stephanie Erwin, refunds generally take 3-5 business days depending on the merchant. This issue is escalated and someone will be reaching out to you shortly to help resolve this issue. We apologize for any confusion.
Michael
Posted
love oxygen I'm currently on the Air element I love the metal cards plus 1 disposable card and unlimited virtual cards all very useful I would like to see more budgeting and accounting features overall an amazing company to be with
Response from Oxygen· Apr 20, 2023
We appreciate the time you took to leave us this review. Thanks so much for the kind feedback.
customer
Posted
My sister gave me your link to get her self something free, I don't know what it was. That was either 2 or 3 years ago. I am still with you guys and I don't plan on going any where else. Great service I have only had to speak with some one two times. A little slow if you stay on the line, but if you leave your name and number the response time isn't bad
Response from Oxygen· Apr 20, 2023
We appreciate having you as a customer. Thank you so much for the review! We appreciate it.
Jasmine
Posted
I was charged extra for my gas and the store never put the money back on my card I disputed it and oxygen said that they found no errors like I was lying I will be switching banks soon
Response from Oxygen· Apr 20, 2023
Jasmine, we’re sorry to hear about your experience. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. If you would like to request a rebuttal, please reach out to [email protected].
ZH
Posted
Great app development, cash back features, and customer support. I refer all my friends to sign up for an Oxygen account!
Response from Oxygen· Apr 20, 2023
We appreciate having you as a customer. Thank you for spreading the news about Oxygen!
Drew
Posted
Great features... cash back, disposable cards and great perks... Negatives: NO WEBSITE SUPPORT for viewing banking activity... you lose your phone and you can't access your money... SERVICES ARE GREAT UNTIL you NEED HELP... customer service is just bad... long wait times, not real bankers (call takers) which are generally useless and support is email based.. I would love to keep more money with them but I can't trust a company without a real banking team on the phone... i'm like most Americans I work hard for my money... I can't have my money in limbo waiting on an email...
Response from Oxygen· Apr 20, 2023
Hello, thank you so much for the review! We appreciate it and will pass along your feedback.