PeapodReviews of peapod.com

Have been using this service through Stop n Shop for years. Loved it until about a year ago. Shoppers are not using enough dry ice for frozen products, ice cream is always totally melted. While I do get credit for the items, it is an inconvenience and never is corrected. I get stupid and try again and sure enough, ice cream is pure liquid.

The driver never calls. A message saying ur delivery appears. I check it's not here. You would think k a phone call from the delivery driver would be the standard protocol. I text stop & shop and they want to charge me 5 bucks to resolve this. This service used to work well. Now the drivers don't know what they are doing. I can't even request a refund. I will never use period or Stop & Shop again

If I could give zero stars I would!! Absolutely horrible!!! I just had surgery the other day and I placed an order for a certain time, unfortunately it took longer then anticipated. I get home and my food isn't there I call up customer service and got this real nasty woman on the phone who was ready to curse me out. I told her I just had surgery it took longer than they thought plus I can't drive for awhile she said "that's not my problem, you scheduled for delivery and weren't home so our driver left." I told her I'm a single mom of 2 kids she said again "not my problem." She said the best I can do is reschedule for today. So she put it in for today now my surgery is to my leg. My phone rings it's the driver she's telling me the gate to my community isn't opening that I need to get there and open the gate. I told her there's noway I can do that, I just had surgery to my leg, I have a baby I told her the code and she said it's not working that either I get there and open the gate or she's leaving. I told I can't, her response was I'm leaving. WTF!!!! The gate code is in the instructions. So i call customer service again tell them the issue and they defend her. So to pea pod I say this screw you!!! You are horrible!!

Horrible service. It just keeps getting worse. Do you even background check your drivers? For the third time one of your drivers (same one) mouthed off on me and screamed at me for not coming to the door fast enough (using my name like he knew me) after pounding on it like a gorilla. He was over a half hour late but screamed I needed to be present during delivery hours. He complained he had to deliver to the third floor, which is actually just 2nd because of the basement apartment. He demanded to know how long I had been a customer - which is over 10 years. I work at home and couldn't answer right away because I was on the phone with a client and had to even close the door to the room I was in so they couldn't hear him bellowing. This is really scary. I also feel it may be retaliation because I won't give a tip to anyone so abusive. I don't even feel safe opening my door now, and so next time I will call the police and you can speak to an attorney. Peapod is always late, so I can't even gauge what time they will be here - it could be an hour to three hours late. Usually most drivers just give a light knock on the door and leave the groceries. I get damaged items, out of date items, and missing items. Sometimes the bags are disgusting on the bottom - I don't feel the trucks are clean.

Oh, Ryan Daron delivered my Peapod delivery yesterday, May 2, and did an excellent job. He was considerate, gave me information that I needed, and was an overall caring individual. He also informed me about a dozen of broken eggs and that he would credit my account and he did so. I think he should get a raise. Excellent employee and driver.

My online order was $130 and the store over charged me $152. Sorry But $22 is a big difference Call the store and assistant manager John McLean had a bad attitude and addressed me by yelling at me instead of explaining why I was over charged. I called Corporate and they are as useless as the assistant manager. I WILL NEVER SHOP HERE AGAIN. YOU STOLE MY MONEY BUT THIS IS THE LAST TIME. ALSO REPORTING PEAPOD TO THE BBB. SADLY DISAPPOINTED

Worst delivery service. Dumped my groceries in front of my door without ringing or knocking. Left without leaving an entire bag of groceries. Getting in touch with someone was a nightmare. Last time ever.

It's been a mix. Sometimes, we get amazing shoppers who do a great job--especially in the intense waves of the pandemic. Lately though, I don't know--it hasn't been devastating but we just seem to get lazy shoppers now who cut corners and bring back weird things--wrong sizes happening a lot. I just want cheap whole milk but we got two organic, half-gallon, glass jugs of milk instead for twice the price. I have kind of enjoyed just going back to the stores myself lately.