joa M.
Posted
Always had stellar experience pre-COVID19 but now it's a huge hassle
Always had stellar experience ordering from them pre COVID19 - timely, swift, professional. Now, the COVID19 process is quite difficult - nearly impossible to get a delivery slot, have to place order to confirm slot (which I didn't realize until I lost my slot), and no good way to contact support if there are problems (like not receiving a third of your items that were billed). FORTUNATELY, after 2 weeks of constant calls and emails into nothingness, I FINALLY got a hold of an actual person (after 1 hr 45m hold) and SHE WAS GREAT. She tried to find my missing items and have them redelivered (of course there were no slots available) so she refunded my money and gave a generous credit for next order. She also advised how best to reach support and was very empathetic of the situation. I was ready to write them off but the rep restored my faith in Peapod enough to try them again in our current situation.